I have had this app for a while and although I am not 💯 satisfied I liked the app and it’s functionality. However, lately the app hasn’t worked to its full capacity. On a couple of occasions I haven’t been able to receive I coming calls. I can get text messages and I can make calls but when people call me it says the number is disconnected or no longer in service. This is very bad for business. I like separating my business number from my personal number but if it keeps saying the number is disconnected when people call me it disrupts my business and I just can’t have that. I will have to look for another company with more stability. My service was inoperable for 3 days while customer service kept putting me off with emails. One customer service rep couldn’t help me and deferred me to someone else the next day. I didn’t receive an email from that customer service rep until later on the next day. She only asked me how long had I had the issue. By the end of all of this I changed to another carrier and ported my same number to the new service. I am happy with my decision. Good bye, Sideline. You have been “sidelined”.

My employer paid up front for a 6 mo. subscription for the Sideline Service. They claim to be able to assign a new voicemail message for anyone that calls your sideline number. Clearly this is important, especially if being used for a professional business phone number. Turns out there is a bug preventing this from being a 100% guarantee. I had multiple clients leaving me messages saying they think it’s me, but we’re unsure because the voicemail message they received is my personal phone number. I don’t want strangers knowing my name if it’s scam callers, so I have the generic phone number message for my personal number. The custom one I made for work wasn’t being heard by the clients. The position I hold is an assistant to a independent life insurance agent. So not only do the clients have my personal number now, but I’m risking losing clients. How can they trust to give me their personal info to make an appointment if I miss their call and they hear a different phone number than the one they dialed? I’m so frustrated! Seeing we’ve already given this sideline phone number out (on email and verbally), if I change services, my boss will have to buy the phone number from sideline and pay another company for another subscription.

I had this app before it was paid. Loved the features that most apps don’t have, so it operates just like a business line, plus you can choice a special ring tone, change your voice mail greeting, often & more. My issue became serious a few days ago when my new clients were not reaching me because my phone rang once & for them the same BUT it cut them off without access to voice mail. This have cost me great embarrassment and PLUS when I contacted customer service and followed the normal steps. Reinstall the app each time it got worst. I permanently deleted this app & cancelled my subscription and went to Burner app of which is a down grade because I can not access the voice mail, no special ring feature, but I’m grateful to have a working app. I’m disappointed because I still believe sideline is one of the best low cost apps with multi-features I like & appreciated. I guest I will have to upgrade to Grasshopper because I must have a custom voicemail & Burner already has a glitch which prevents me from accessing voice mail. Sideline thanks for years of great service. But when my customer are compromised, that’s just unacceptable. Perhaps this is just what happens in the app world. It’s challenging because all my business cards & social media has the number. Cheers to fixing your challenges as well!