I’ve got at least one of every speaker sonos has to offer. Most of them I’ve had for over 4 years. The speakers are incredible, I love walking room to room and hearing the songs play without missing a beat. My wife also used to use the alarms to wake up for work in the morning since we had 2 in the bedroom and she sleeps so hard. This new update and new layout has ruined the Sonos system. The alarms were impossible to find to begin with and now they don’t go off at all. Choosing what rooms to play music and where to play from TV is impossible. The music skips and in some rooms just stops playing in others. What used to be a perfect listening experience has been turned into more hassle than the thousand + dollar system is worth. I’d rather listen to tv on the tv speaker and play music from my broken iPhone than have to fight this app to do what I want. Who on earth made the decision to recreate the wheel? The app was perfect, easy, and everyone understood how to use it. Now it’s impossible to navigate and half of the system is useless. Alarms don’t work, music won’t stay on, rooms don’t pair like they used to… whoever signed off on this mess needs some unpaid leave to think about what they’ve done to their consumers. Maybe alone on a room with the sonos app and system so they can experience the same displeasure us regular people are having. Put it back to normal. I want to use my speakers again

Finally gave up and ordered another full system from another company. After two years of chasing a signal around, speakers never working properly, and a horrible app, I’m done. I own Gahanna Tattoo and we have over $5k in speakers that no longer work. When we bought them less than two years ago, they were fine. Progressively, they’ve gotten worse to the point where they are unusable. The speakers turn on and off for no reason, sometimes only one playing. I’ve disconnected and factory reset multiple times. We have the boost. They are on a dedicated, password protected WiFi channel. Nothing works. Absolute garbage app has ruined the entire product. They have lost a customer who has spent substantial money with them already. We are now stuck with these bricks of worthless plastic. If the pieces of junk worked, we would be stuck with a very limited app. Sonos insists that you use their app which is garbage. You can’t even build a playlist any longer. The volume response is beyond terrible. There is no normalization of audio. The interface looks like hot trash. I will never buy another Sonos product and I will discourage anyone from wasting their money or time with them. It is shameful that a company would update their product and effectively render thousands of dollars in purchases useless. We can’t even sell these because I actually have morals, unlike Sonos who continue to peddle worthless products.

Few days ago I received notification to update Sonos App on my iPhone. After updating the app would not recognize or find my arc speaker. I followed various instructions on Sonos website, reset my speaker, removed and reinstalled the app on my phone, reset my wireless router among other things. None of these worked and the app was not able to find my speaker on my network. I even checked my wireless router and saw the speaker being connected. I then used the Sonos website on my Surface Tablet, signed in and bingo, it recognized my speaker and was able to play all my music using the app from Sonos website on Surface Tablet. Then I called Sonos helpline and after 128 minutes I was connected to a tech. Specialist who was extremely helpful. We spent another hour with me and guided me through various options and connected to my system to run diagnostics. I reset my phone network settings and the wireless router to no avail. At the end he told me Sonos does not guarantee that the products can connect over wireless networks 😏, only with cable, DSL or fiber optic. It seems like Sonos is not able to fix the bug in the new app thus backing away from standing behind the product. It is really disappointing, but I suppose I will try to use the Surface Tablet for now and if it proves cumbersome I just return the speaker and buy another brand. I still have two other speakers that I have not installed and will return them too.