I think I started this game sometime in July last year and I’ve been up and down up and down playing and playing playing. Well today, I went to sign in and guess what I had to choose either Apple or zyna I tried all three and could not get in to my game. Lost everything couldn’t do my picture picture ID couldn’t do anything and I lost everything so it asked me if I wanted to play as a guest so I said all right my back or anything else and I am upset because this isn’t something you play around with with people we’re not in the right area or we don’t have the right Wi-Fi with my phone. I should get it anywhere, so you need to figure out what happened me back to my poker game and my original money that I had in my original watches that I had I was almost ready to win the last one. Thank you for your help, but I don’t expect much.m. Of course I didn’t get my original money back or my coins or my watches or anything else so I’ve had to start over as a guest. I did like the one where you burn the cards that’s OK. I just can’t get on a good enough table to make everything work it’s just not my time to win but all in all I do like the new game, but I’d really like to have my watches back

Thanks for contacting Zynga. I'm truly sorry to hear that you had a negative experience with our service, due to a series of bad beats that exhausted your trillion Chips. Your feedback is incredibly valuable to us, and we take it seriously. I understand how frustrating it can be when expectations aren't met, and we want to make things right. First and foremost, I want to apologize for any inconvenience you may have faced. We're committed to providing the best possible service, and it's clear that Zynga Poker fell short of that commitment. We'd love the opportunity to make amends and ensure that your next interaction with us is a positive one. If you're open to it, I'd be happy to pass along any constructive feedback you might have to help improve the Zynga Poker experience. If you were in charge of Zynga Poker, what would you change in the game to make the experience more enjoyable? What aspects of the game do you like? What components would you change? Providing answers to these questions will help improve the game for everyone. We value your feedback and are grateful for the chance to learn and grow from it. Once received, I’ll be happy to share some extra rewards to help your progress. We're here to help and to make sure your future interactions with us are much more positive. Regards, Harold Q. Zynga Player Support

I would give it 5 stars if players who bought chips were separated from those who earned chips. I've read an overwhelming amount of bad reviews and they all seem to say the same things... "I lose hands I'm supposed to win"... "I've had to buy chips multiple times"..."they're making me lose".... "It's a scam, and they just want your money"...Blah blah blah, cry me a river. I've been playing for a few years on and off. When I practice very tight and aggressive play, and a little bit of bank roll management (like not playing more than 10% of my bank roll) I almost always win over time. I've earned over 100 million in chips, lost it all by risking it all and earned it all back. I've never had to purchase chips, and I've never lost for extended periods of time unless I decided to play risky because I was bored, or played like an idiot (even though I knew better). My only complaints are the lack of other Texas hold em game choices and the fact that you can buy chips at all. I feel like "earning" your chips is the only way to play. If you buy chips you should maybe do some educational reading or practice at lower levels until you learn how to play.