I use the viber app to connect with my family through a group chat. So far, the apps been working great. No wifi issues, app lets you communicate with different phones, quality’s great. Theres just one key problem. The app often adds me to random group chats without my consent. The people in these group chats can see my name and pfp, which I am uncomfortable with sharing since I use my REAL name and a REAL photo of me! These groupchats at first just seemed to appear when i downloaded sticker packs, but the app just added me to a groupchat with 117 VERY REAL PEOPLE and even gave me the option to call them! This is not okay, and i have seriously debated leaving the app altogether. I don’t recommend getting this app if your uncomfortable with sharing some of your private info. I should also add, Viber gives you an option to leave these groups but that wont stop them from adding you to more in the future.

(edited) The conclusion is that the customer service will NEVER help you once your phone is banned in some reasons. I don’t recommend to try contacting them - it’s wasting your time. Here is what you will automatically receive the message - Hello, Your number was blocked on Viber because it was reported as a source of spam or as a result of unusual activity. The account has been automatically added to a block list and can not be unblocked. No further information is available at this time. Please do not reply to this e-mail. ——— I was able to use this app with my phone number in Japan, but when I got the new number in the US and try to change it, my number has been banned though it is my first time to use. I’ve send message the customer service 3 times but they NEVER let me use my new phone number. The customer service in Japan says, “If any unusual activity is detected, which is unlikely to occur in normal usage, the account will be automatically restricted from use. Your mobile number is restricted for use due to the above specifications.” This is not fair that my number has been banned even though that is not my fault. I hope the problem can be solved by sending my ID, for example, but Viber never gives me any chance or help. I am disappointing.

To whom it concerns: For almost 2 months now my I phone does not give me any message notifications like it used to. No banners on my screen….No ding ding …Nothing… so I don’t know I even have a msg until I open Viber… I have an I pad also….And my I pad gives me all the notifications like normal…. BUT MY I PH DOES NOT I communicate with someone in UKR and we’ve always used Viber because it is superior to all other msg apps UNTIL NOW…. Will someone please SOLVE THIS ISSUE…. It’s a technical problem within Viber NOT MY I PHONE cuz I had my carrier check it out . This is very frustrating and I see other people are having the same issue as I am Including my contact person in UKR….. Thanks MARK WALCKER. I’ve already tried all the things your technicians have suggested numerous times …..The problem is still not solved and it’s on your end….Not my phone…. I really don’t think you people are interested in actually helping me at all.🥺