Ever since the new update (which btw, who does 10 days out from a major with exclusive rights - tells you a lot about how much they don’t care about their customers), I haven’t been able to login to my account. Tried calling CS line and was on hold for 1 hr 45 minutes before they hung up without commenting me to anyone. Every 5 mines CS would give an updated window that made no sense. “You’re 2nd in line, 60minute wait” then five minutes later “you’re 7th in line, 11 minute wait.” No technical support available, no updates from the platform before implementing this change, and now no way to watch content that I have paid for. Absolutely terrible changes to an already bad platform. Fire your PM, fire your engineers, do some actual QA and listen to your customers. Can’t wait to report this to my credit card company so I can at least stop paying for my crappy useless subscription.

App was awful. Greatly improved with May 2024 update. Previous review: How can this app possible believe it’s acceptable to show the winner of a tournament on the opening screen for the on demand replays of that tournament????? If you want to watch a tournament on demand, when you select the tournament, the first thing you see is a photo of the year’s winner. Ruins it! Turning spoilers off simply means it won’t tell you how long it took for the winner they just told you to win…but it will still automatically show you who wins! Stupid! Go look at the MLB app if you want to see what avoiding spoilers should look like. And if you exit a match to come back later, it forgets where you were in the match. And the fast forward takes forever! So bad. Give me my money back.

This recent update is horrendous. Why anyone cares about what court a tennis player is playing on is ridiculous! I can’t sort by mail or female by ATP by WTA bye I mean even just trying to get to sort through the tournament itself I don’t know what day they play off but before I knew what round it was and I don’t care about if it’s day seven of the tournament just need to know what round they’re in and I can tell that now. And I agree with a lot of the other reviews where they say that they have the pictures of people and sometimes I only watch women and then I go back and watch the men well I can’t do that now because you’re showing pictures of people that have already won their matches and moved on to us and another round and I end up seeing who’s already in the next round! this is horrible please put it back to the other way please please please!