I was a 10 year lookout premium subscriber. I noticed my premium subscription was a basic and i have been paying for premium. I have receipts and screenshots of before and after. I called customer service and they told me i could not be found in their system! A 10 year premium customer and i do not exist in your system?!! Seems as they have been hacked or something as i am not the only one. This should tell you how good their security is when they can not find their own customers as they most likely been hacked. Imagine what is really happening on your devices. I asked for a supervisor and they said there was nobody to help me. But what have someone call me within 2 days!!! What??!! 2 days with no coverage! I told them i was going to cancel my subscription because i would be paying for premium when i am really on basic plan. They seem not to care and i never received the promised call! I switched to a nationwide competitors plan and they blow away Lookout! Buyer beware! You have been warned!

This seemed really good until it caused my voicemail through T-Mobile to be completely blocked from coming to my phone, the only only way to get my voicemail is to turn off safe browsing mode very disappointing and while I agree that T-Mobile should be blocked it’s really not an option for me to lose voicemail completely since sprint sold out to T-Mobile and I’m on a contract I am unfortunately stuck with them and it seems really weird it took T-Mobile support 5 months resetting my voicemail, I reset my phone twice and hours and hours of support calls they NEVER figured it out and wanted me to send my phone to apple for repair, which nothing is actually wrong with my phone because once I turned of lookout safe browsing everything works fine and when I turn it back on no more voicemail, this is a real problem that needs to get fixed between these 2 companies because I know there are A LOT of T-Mobile users experiencing the same issue with being told to send their phones out for repair when they don’t need repairs and then the deductible falls on the customer

This FREE app is indeed completely free of charge with absolutely no hidden fees. The app does offer an upgraded version for a small fee if your not content with the free, basic service but the basic service (which is FREE) has always served me well. This app is excellent in my opinion, it’s worked great for me and my iPhone. Its nice knowing I’m being protected while I’m surfing the internet and it’s especially comforting knowing that it’s completely free of charge because like so many, I simply can’t afford another monthly bill added to my monthly expenses. I’d recommend it to anyone and everyone. It’s an excellent peace of mind knowing my me and my cell phone are always protected plus the app notifies you of any breaches within your email address etc. The app also notifies you of any system upgrades or suggestions to better fit you and your cellular device. The app also offers many other excellent options for keeping you and your sensitive, personal info safe & out of the prying eyes of thieves/criminals. 💚