I literally just downloaded the app, and they said would give me $10 so I registered and was playing this dinosaur slot game and I was betting 30 cents and the went up to 60 cents a few times and won $4.80 so then I was back up to $9.00. I switched back to 30 cents and was at about $5.80 cents I hit the button just like I have been and all of a sudden my money was gone, I didn’t wager any more money, I didn’t tap uncontrollably just normally like I have been and then POOF all gone! Which what have should have been $5.80 I hit it 2-3 times which should have brought be down to $4.50 give or take 30 cents. It was all gone. And keep in mind before this all happened, I got a pop up saying my network isn’t working. I was just using mobile data too. Completely disappointed. I was going to refer more friends too because I liked the layout and then this happened. Can I get my money back?

I'm thrilled to share my outstanding experience with the Caesars Palace - Turtle Creek app! As a seasoned online casino enthusiast, I've tried numerous platforms, but this one stands out as my absolute favorite. The app's user-friendly interface, diverse game selection, and generous rewards are impressive, but what I must point out is the phenomenal customer service. Contrary to some reviews, I've encountered only helpful, informative, and polite responses from the support team. Their quick replies and willingness to assist have really impressed me. The team's dedication to ensuring a positive and enjoyable experience is genuinely appreciated. The app itself is fantastic, with a wide range of games, seamless navigation, and exciting promotions. I've had an absolute blast exploring the various options and taking advantage of the rewards. I unfortunately haven’t cashed out with much more than I have deposited, but honestly had my moneys worth of fun while playing! One of my favorite layouts on casino apps. If you're seeking a reliable, enjoyable, and supportive online casino experience, look no further than Caesars Palace - Turtle Creek. Their exceptional customer service and top-notch app have earned a loyal customer in me. Kudos to the entire team for their hard work and commitment to excellence!

I signed up for the first time online, received an invite to download the app, and made an account on the app. That is all I did and all I typed in, but apparently me signing up on the app means I get an automatic welcome promotion. This bonus (although stated “you must type it in” and I didn’t type it in or know about it) being applied automatically meant that the $ I deposited (about $100) was in my account paired with “casino cash.” When I would make a bet and win my casino cash would go up, but not my $100. I tried to contact support, and was told it was the promotion causing this. At this point I was at $210, yet customer support told me I could not even withdraw my initial $100, and it is no longer withdrawal cash, but “casino cash.” I asked for a refund as I was UP MONEY, but was told that “all of my money is non withdrawable even though I havent lost a bet or any money. STY AWAY, they will lie, steal your money, scam you, and then have customer support be rude in telling you that they stole all of your money while you still have double what you started with in your account. Wont even stay at Caesar resorts after this