At first I was enthusiastic about my cameras. And I bought 6 and a door bell. Then I noticed that people walking in front of the camera weren’t recorded. And the doorbell would ring after the person left. So I adjusted the setting and now every insect, waving branch and rain drop are picked up. So I adjusted the setting again, and again and again. I’ve given up. Meanwhile, the latency on the camera became really long. People leave before I can see the video. And the app freezes when open. Oh, also, the battery ones are way worse at missing stuff than the AC units. I’ve exchanged email with ring support. They are more interested in neutralizing a bad review than making the camera work. I’m sure some bot will respond to this review with some corporate speak making promises. But nothing will be done to fix the issues. It’s more about discrediting a bad review than making a functional product. Definitely would not recommend. Reply to Ring: I’ve checked the RSSI and device health. Everything is green, an the devices are always up. Don’t try and spin this as a connectivity issue. It is not. The devices is just dumb and slow. It can’t to tell the difference between a swaying bush, an insect and a person. Also rings servers are dog slow responding when there is motion. Considering the avalanche of bad reviews stating the same issues, I find your response disingenuous.

Ring does not keep your serial numbers in the app nor in your account. If your device is stolen and the police want the serial number, it is not easy to get. After searching all over the app and your account and you cannot find it you decide to search for a phone number to call Ring. When you finally get a human on the phone and you explain that your device was stolen and the detective needs the serial number and the human tries to tell you where to find the serial number in your stolen device, you about lose it. She finally got it for me. Then I asked about the report that I filed with Ring to try to get a replacement device, she found it supposedly. I never got ANY response from Ring after I sent it in. None. After I got off the phone with the rep I got a customer service survey AND the same email that I had gotten before on how to file the report about a stolen device. Why did I get this? Do I have to fill it out again? Just write down your serial numbers. With all of that said, I have to say that the app has gotten VERY SLOW. I used to love my Ring cameras over my Arlo ones. This has changed. The Arlo app is so much better and faster and you can easily flip through videos without closing one and opening the next or trying to keep a timeline from resetting to the end. Get it together Ring. I have 9 of your cameras and I will probably switch back to Arlo if you continue to slide.

First, I want to say that I have been a fan of Ring for 3 years. In fact, I have recommended Ring over other systems to friends and family many times. I have multiple AC powered only flood cams and doorbell cams around my property. I have AC only cams because of the detail and flexibility in the configuration of multiple motion zones on these devices. However, in a recent update, they removed the Active checkbox that allowed for the selection of one of multiple zones defined on a cam. As a result, you must delete your other 2 motion zones when you need one of them active. Then, when you want them back, you must redefine them! Why is this an issue? Let’s say you have cams looking down on a basketball court. When the team is practicing, you do not need to record all activity. Instead, you just want the area/zone around the court protected by your camera system. If someone enters the zone, you want notified. Otherwise, no alerts. As someone who designs interfaces and software as a profession, I can tell you that this was an unforgivable decision. You need to think long before ever removing a powerful feature that has been inherent for years. For this reason, my experience with the app is now a frustrating experience. I have since stopped recommending Ring. I am now looking for another solution.