Whenever it is time for a commercial break, instead of pausing the show and going straight into the advertisement, the show will pause and stay STUCK on whatever screen/frame it paused on for 2-3 minutes and THEN it will start playing the adverisements ; which last around an additional 2 minutes. So I’m waiting 5 sometimes 6 minutes between “Ad breaks” just for the show to come back. (And actually , it could be longer but I am just estimating, I never really timed it. ) Not only that, the lagging messes up the flow of the show and clashes with the auto play somehow and the next episode will try to start playing before the current one has actually ended; cutting off the end portion of the episode I’m watching. If I try to rewind, the rewind button/time stamp does not correspond with what part of the episode that it is supposed to. I do like this streaming service for the content, but if you think that I, in an attempt to avoid the disruptive Ad’s, am going to pay $17 for THIS, this right here?!…. then you are mistaken. It’s bad enough that there are Ads on a streaming service. I should at least be able to view the show without having to fight and schffle against whatever causes the app to not run smoothly.

The streaming experience on iPad and laptop is unacceptable. When an ad break begins, the video pauses on the last scene of the show, and the ad countdown appears as usual. However, instead of transitioning smoothly to the ads, the video often remains frozen, with subtitles still playing, for the entire 1-2 minute ad break. In some cases, the ad never loads at all, leaving the screen frozen for up to 3-5 minutes before resuming. When the show finally resumes, the subtitles are out of sync for another 1-2 minutes. With ads appearing so frequently during episodes, this makes the platform nearly unwatchable. I’ve followed every troubleshooting recommendation provided, but nothing has resolved the issue. This problem is particularly frustrating when watching series rather than movies. Additionally, there are significant issues with rewinding. A single 10-second rewind works fine, but anything beyond that causes glitches. The video either refuses to load or rewinds much farther than intended. In some cases, an ad break corrupts that part of the show entirely, making it impossible to watch, even if you exit and reload or try rewinding again. I’ve used Max in the past without these problems, but since resubscribing, the experience has been severely degraded. These issues need to be resolved immediately.

I have the HBO Max app on Roku and on LG TV. I absolutely hate them. There are no buttons for fast forwarding on the app and the fast forwarding with clicking on the remote goes so fast that you skip past where you actually want to stop. This happens on two different TVs and both apps. sitting here, I have quite literally watched five sets of commercials because every time it fast-forwards it goes so fast that it stops at the wrong spot and then I have to watch the commercials from that wrong starting point. Then I fast-forward again, it goes too fast, stop at the wrong spot, i have to watch commercials; it’s still at the wrong spot so I have to fast forward again and it goes way too fast so I have to watch commercials again. This is happened to me over and over and over again. I have had this app one week and I already want to delete it and stop my subscription. I like the content, but this is literally insane. I can’t even watch what I wanna watch which is the whole point of this stupid app. I have never written review in my life, but this is so horrible. PLEASE CHANGE IT FOR THE LOVE OF GOD. slower fast forwarding, buttons within the app for fast forwarding, don’t immediately start commercials in 0.1 second WHILE I am trying to fast forward.