I thought the service of this app was great until they began billing me incorrectly several times without responding to my emails stating and proving the incorrect charges via screenshots of duplicate charges. The only way to handle any issues or disputes with them is via email and not phone call which is fine if that’s their service, but when I provide all information requested to prove I’ve been charged erroneously and then prove the erroneous charges via screenshots with no response, that is where I draw the line. The representative was going back and forth with me via email and it wasn’t until I provided the screenshots that I stopped receiving assistance. I then cancelled my subscription and coincidentally they charge me again, not only once, but twice!!!! I am so done with this app and I am saddened and disappointed by the terrible treatment that I’ve experienced. STAY AWAY!!! WORST CUSTOMER EXPERIENCE I’VE EVER EXPERIENCE

I wish I could put 1 star.. I signed up for 7 day trial. And once I got into my account the ONLY THING I wanted access for which was to chat with a specialist was going to cost me an additional amount-!!! I mean seriously.! And when I requested a refund I was told it was non-refundable. Well if u have fraudulent business actions it should be refundable. You say access to the site & that is a lie since I’m not able to chat with specialist which is what is advertised all over your website. And some guys keeps emailing in a feeble attempt to just drag this out even more. I want my $6.99 & it’s about the principle of this situation.!!!! I DID NOT GET ACCESS TO CHATTING WITH A SPECIALIST & I feel like i deserve my money back. . I’m now gonna file with the BBB / FTC / State of Colorado & I will file a negative review on EVERY SITE I CAN FIND ONCE A DAY & EVERY DAY THEREAFTER UNTIL I GET MY MONEY BACK. So don’t bother responding with some nonsense cuz I’m not interested unless it’s about returning the small amount of $6.99… but I’m sure that adds up for your company if just a few hundred unsuspecting ppl pay $6.99 & you don’t return it when there are clearly unhappy ppl.. SHAME ON YOUR COMPANY

This app is a scam. Scam scam, scam scam I downloaded it through the iPhone app and then I went to cancel it in my app it showed as subscription canceled and they still billed me anyways I contacted them on August 1 and told them that I had canceled and then on August 4 they try to bill me 3999 . it’s a scam. You will not get your money back. Read their purchase policy they make it so you cannot get your money back. There is a no refund policy if they say that you bought the app through the website and the app redirect you to the website and makes you sign in that way to do the purchase it’s it’s a bait and switch and canceled it right away. It doesn’t show in my subscription at all as an active subscription and they just tried to charge my card 3999. Do not download this app. It is a scam scam scam scam. I canceled this on August 1 and they just tried to charge my card today, August 4!!! I canceled it way before the trial. It was over. I didn’t keep it because it’s a garbage app.