I was a loyal customer for for several years. I recently ran into a situation with Caesers. I don’t like keeping a lot of money stashed in my betting account…..you’ll see why shortly. I made a bet that was credited as a win that actually lost. I think it was a player prop. I didn’t know that it lost just assumed that it hit because my account was credited. I then made another bet. Later on in the day I went to login to my account and I was told it was suspended and to contact customer service. At this time I was told about the bet payout that shouldn’t have been paid which resulted in my account becoming 30 dollars in the whole. I informed them that it was no problem and that I would pay it back. Here is where the problem is, Caesars refuses to let me login to my account to pay the bet back. I asked them for a way to pay it back. I was told I need to contact my financial institution??? I asked the customer service representative how exactly this would resolve the issue? Just call my bank and say “hey will you send Caesers 30 bucks.” So I once again asked how I can literally pay the 30 bucks…..literally said I WANT TO PAY YOU 30 DOLLARS, give me 1 way to make this possible!!! I was then told to contact my financial institution. Literally can’t make this up.

I’ve used a number of different Sportsbooks and by far this one stands out as one of the worst. I have never left a review for any app (that I’m aware of) but I felt the need to do so here. The app is glitchy for one and placing a parlay with multiple legs during a live game is the equivalent of just burning money. This however I can live with, what is unacceptable is having your account permanently closed after winning money. No I did not do anything shady, yes I contacted support and was told it “was a business decision” nothing more. Customer service seemed confused and would give me the run around constantly “we will call you back or email you in an hour” just to be ghosted for multiple days and have to start the process over again. Finally when I did get to someone they told me that my account was closed (I asked why) they had no answers besides it was a business decision. I will say they did say I could receive my money in a check form but that it could take 6-8 weeks. If you want a good sports book STAY AWAY. If you think I’m the only one this has happened to or think I’m being unreasonable please do your research, their are countless examples of why this Sportsbook isn’t as popular as the others, look at Reddit, Google, etc. You’ll see them littered with examples as to why you should find another Sportsbook.

Compared to other sports betting apps this is much slower. That’s mainly why I used it cause they were too stuck in the Stone Age to be able to update live bets on time so you could lock in a bet on an obscure sport before they could update it appropriately. I don’t argue the house should be able to update in live time, I do however hate their new solution for this. Now when I’m trying to build a live spread parlay the app continually crashes or just gives me nonsense error messages and I have to clear my entire parlay and start remaking it, which can be very tedious with this app’s early 2000’s looking UI. Now it’s set up such that if the odds aren’t accurate (for example when you, the player, see a good bet) the app locks it down to adjust it over the course of multiple minutes (something that can be critical when trying to live bet on sports) and they therefore crash your parlays and more often than not the whole app. It essentially makes it so that when a big play happens or odds are miscalculated, they block you from capitalizing on that. Plus they don’t give any free perks, use draft kings lol or bet 365, either one is substantially better than these cheats. And look we all know these betting apps are scams, I’m just saying this one is more poorly made and has now abused its power to overcome the obstacle rather than just building a good application.