The app itself wasn’t bad at all and I was learning how to actually bet with the bonus bets that you get upon one of the new player promos. Before the bets were even closed the account was permanently suspended and customer service is stating that the decision cannot be undone. Recently after giving up MONTHS ago I received an email that stated I apparently attempted to set up another account and that they also deleted that. When asking customer service when and where this account was apparently set up they continued on about the account couldn’t be opened even after explaining to them that I wouldn’t try to set up another account just based off of the headache they cause trying to get answers with the original account I did set up and I just wanted to know if there was activity that I should know about. Upon doing some research apparently this happens to a lot of accounts, or there is some sort of issue with withdrawing processes and the amount of time and lack of information that the support team has is less than one star that’s for sure. Save yourself the headache and don’t even bother with this one.

I’ve been in touch with customer support multiple times attempting to entirely close my account after they locked my account and prevented withdrawal. I still have not received my account balance. A simple mistake of signing in while on a VPN caused them to require ID verification. They shamelessly farm this out to a third party, creating a lack of trust, and have corresponded with me over the old barstool domain, which at this stage may be of differing ownership. They expect stringent IT practices of their customers, but this isn’t reciprocated. Avoid unless you want robbed. Update: I was prepared to capitulate to their requests. I finally received confirmation that the 3rd party verification link received via email was legitimate through support chat in app. Today I see my account is closed (which we agreed to months ago coupled with mailing of my balance). After months of effort I’m tired of talking to support. I just want my account balance, which I still don’t have, and question if I’ll ever see. 2nd Update: I reached out to support, and the balance mailing request has been made again. Will keep prospective customers updated through this review.

There promos are very few and the few that are there don’t work. They don’t really care about you like other books do. I know books just want your money but typically it’s a give and take this book is just a take and take. I just think there are other books out there that are better. The customer service people are nice and like all customer service it takes awhile to get online with one but after u get on with one it takes forever to get responses. I’ll be sitting there on top my game responding like lightning McQueen and then I wait 5-10 mins for a response sometimes. It’s just annoying. Then bonus bet was a winner was not paid out and I thought great I’ll talk to them easy fix. Well after 40-50 mins it couldn’t be fixed cause it was a winner. Then I asked for the bonus bet back and again 20 mins and finally got the answer no. The numbers may be exaggerated but it felt this long in all honesty. I deleted my account and never turned back and would recommend to do the same.