I sign up for the App and am excited to play a little. Before you even see a game the first thing that pops up is to deposit money. So I deposit $50 into my account to play with and go to click my favorite game dancing drums when I see a message saying it can’t connect. I try a few times and nothing works. Try a different game and it won’t work. Try another game and same thing. I’m getting tired and think I’ll just go back to fanduel so I go to withdraw my funds and they reverse my withdraw. Go to talk to customer service and over 2 days couldn’t speak to a single person not 1. Tried calling, tried the chat and no response in fact it tells me to try again later. I’m at this point disgusted I email and hours later get an email that says I must verify documents. I’m thinking if I had to verify myself to withdraw why didn’t I have to do the same to deposit. Why is there an issue on this app but no one to help fix your issue. I’ll never use them again and I’m reaching out to all my friends who also love gambling and telling them to stay away from horrible borgata.

Giving 5 stars only so this can be read and not stuffed away, This app used to be my favorite app but now after multiple updates the fairness of win to loss has dramatically swayed to loss category, the customer service is junk, I kept getting emails about promos that I had then when I got on the app it wouldn’t let me use them and customer service told me it wasn’t meant for me or I wasn’t targeted even tho I have the 5 or so emails and it was showing on my app that said otherwise, the worse thing about the app now is it’s impossible to make any kind of money once you hit a 100 after buying in with 40 or so it goes south everytime I know it’s supposed to be random but that implies atleast every now an again you’ll make some cash so I don’t think it’s random any more. Also is it a coincidence that when u first sign up you win some and hit bonus plays but after a little while it goes to never hitting, I don’t think that’s by chance

The app was never great. It did deploy new games relatively often. The return to player was just ok, but would at least allow you to play for a day or two. And technical errors did occur. Now, with the latest upgrade, a significant number of slots disappeared leaving crappy old ones that don’t pay out often, games take longer to launch if they launch at all, wins / bonuses are noticeably less frequent, and technical issues are worse than before the upgrade. For a casino that makes tons of money, you would think and upgrade would make it a better play experience. Ummmm … not so much. Customer service is horrible. If you experience an issue (e.g., a game crashes during a bonus), you need to jump through hoops and dig into the app for game IDs etc before they will even attempt to help. Trying to find the information, especially using the mobile app, is near impossible. They make it so annoyingly and unnecessarily difficult, you eventually give up. Really…giving me my $30 is gonna cut deep into casino profits? The good news…the deposit process is simple and reliable. FYI - Be careful of the default bet. Some slots are high ($20 a spin). If you adjust to a lower bet … then the game crashes … it defaults back to the original high bet when you relaunch the game.