I don’t normally give bad reviews, but, seriously! I went to the rally’s on 21st Street in Newark Ohio on Saturday 4/20 at 4:18 pm. I did a mobile order. I was heading out of town and just wanted an easy meal to eat on the road. I ordered the chicken bites and fries. I had made one stop at the bank before I got into my order (the Huntington bank, one minute down the road) I got my meal out of the bag, opened my ranch dip and grabbed a chicken bite…not only was it cold, it was hard as a rock! I thought maybe it was just one, nope…at a couple more and they were the same. I love rally’s fries. The were cold and soggy. If I was not in a hurry to get where I needed to be, I would have turned around and took them back! The person had to have know this was not fresh! I don’t mind waiting for fresh food! I will think long and hard before going to this rally’s again as there are so many more food options on 21st street! I would ask for a refund or a do over, but from the bad reviews on this site, that does not happen!!!

I was in Radcliff, Kentucky did the whole mobile order thing which should make me “skip the line” and went through the right lane to obtain the food first I was told to drive to the other lane which is only for DoorDash or online delivery orders , waited 25 mins just to get to the other window again just to be told my food was given out to the car in front of me which was an actual DoorDasher… THEY WERE NOT BUSY btw I got there at 12 am left at 1:15am still don’t get my order correct nor did they ask me to refund my order because if the long ahh wait the manager wouldn’t even speak to me directly kept having the kid that had no idea what they’re doing to continue to talk to me … at the end of the time me being there I am had to demand and tell them my order had two drinks on it and allow them as well to have my phone to see what I ordered. They really need to get it together ASAP! Very much drug users if they can’t work a simple drive through like rally’s… will be talking to corporate about this I was discriminated against because I’m young they thought it don’t matter she can wait and that’s not okay. For anyone to deal with none the less a person on break at work.

I usually do the drive through to order, but tried the app ordering today. The app could be better (but maybe I just need to get used to it). My order was fine, except I ordered a small on the combo, but my drink was the large at least. The restaurant I visited is not set up to go through the “pickup “ lane. The gal inside had to practically hang more than halfway out her window and I nearly had to crawl across the middle if my car to take my bag from her. Heaven forbid if she accidentally dropped my drink — it would have been all over the inside of my car. The lady was very kind, however. Both , my fries and sandwich were less than even lukewarm. Let’s not forget there were no napkins in the bag either. I would have done better just going through the drive through rather than going through the app. With all that said — I prefer you over most of the other fast food options. Perhaps someone could contact McDonald’s and work out the process of setting up a more user friendly app and change the pickup method. I’ll be hard pressed to use the app again unless something changes.