Two stars because Dexcom as a product is amazing and has changed my fiancé’s life. However, it seems pretty clear that the company’s product strategy focuses only on the hardware and not their mobile apps. Least of all, the Follow app which hasn’t been updated beyond minor bugs fixes possibly ever. But even the Dexcom G6 app is basic and limited. There are major bugs, inconsistencies, grammatical errors, and even duplicates of the exact same question on the FAQ page. Dexcom releases app updates maybe once a year, if we’re lucky, and they certainly don’t have anywhere in their apps or on their website to report bugs or give feature suggestions. There is so much potential for the Dexcom apps, but it’s wasted (it doesn’t look like they even employ a software product manager). Thankfully, they have open APIs, so there are some great third-party apps that are way better than Dexcom’s app, but it’s really disappointing that they don’t put more focus here. While their hardware is much better than their competitors due to being so hands-off, it’s not that huge of a competitive advantage and the mobile space is definitely where their competitors can quickly gain some ground on them. I hope Dexcom puts more strategy behind their entire product solution in the future instead of only focusing on the hardware.

I would love to give this app 5 stars! If it had a way to add a parent directory to the main Dexcom user app for Special Needs adults/ kids or the ability to choose Special Needs account that allows that guardian to log in under the main Dexcom user app too. My son’s Dexcom app has all the tools, medication, notes, glucose, etc.. yet the Follow app has none of these tools, nor the ability for me to add that info directly to the main Dexcom user app. I have to manually write / take a picture of it on a note/ text , then transfer it manually later that night to his phone. Also the follow app has no sliding scale on the graph, so I cant see his exact glucose from earlier that day, hour ago, few minutes previously etc.. like the main Dexcom user app does on his phone. This task is annoying and inconvenient to guardians that have to deal with adults/kids with Special Needs or guardians that have to monitor adult/ kids. Or just add the ability to input info directly from the Follow app to the Dexcom main user account. It would be a timer saver for guardians of adult/ kids that are the ones inputting all the info instead of the Dexcom main user doing so- due to health, age, minors and/or Special Needs issues. I know this sounds petty to the average person but such little things are lifesavers to guardians of adults/kids with aging parents, Special Needs, health etc… to have that ability. One less thing to content with! Tysm

I started CGM with Medtronic (I’m T1D), and had to constantly calibrate and change out the sensors, which was nice to know of alerts, but in comparison to Dexcom, is really painful. Dexcom still gets out of range sometimes, but when I set it up, after checking that it’s accurate, unless it’s knocked loose from the skin it reads great. I started with Dexcom almost a year ago with the g6, and have loved it. My 3yo son was diagnosed last week with T1D. We were able to get him a prescription, and have set him up with one of mine while we wait on it and try to figure out good set points for his insulin dosages. The follow app has been great for me. My wife stays at home with him while I’m able to go to work, which takes me away from home about 2 days a week, with peace of mind. Thank you for your hard work Dexcom team! I’ve read several of the reviews and have noticed that the team has fixed -nearly- all of the issues with the follow app. I’m sure that y’all will continue to do so to keep this device as the best for monitoring t1d. I’m excited for the Dexcom to be partnering with omi-pod because I’m wanting to get that for my son. I already use t-slim, but he’s on the pump and doesn’t go through nearly as much insulin as I do. Plus he’s 3…. An insulin cord isn’t feasible for him. God bless you all and thank you for your innovation. ❤️