App poorly designed as it is confusing because most other restaurant apps allow discount or promo codes to be used at the time of checkout. My online order was confusing because it charged me full price when the promo was a BOGO. When I complained about being towards full price they said I would have to call the online people and ask for a refund if I wanted to cancel my order. And we looking at the app that shows that you have to click on a small ad to apply the promo first.

It won't process payments. My credit card works just fine in person and in most other fast food apps, but not with Zaxby's. I don't receive any notification from my credit card that a payment was declined, so it must be something on their end. Zaxby's can't even process their own gift cards! I've asked support for help and they can't figure it out.

DO NOT USE THIS APP. It is plagued with issues that have affected me in every way possible. I'e had mobile orders that I placed that the store never received. I had orders that never added rewards points to my total. There's certain items that you cannot order on the app, but are perfectly capable of ordering in-store (such as traditional wings without doing an entire meal). And now, the app has failed so spectacularly that all of my rewards points have disappeared. This app is TOTAL TRASH!!!!!!