I bought the power subscription, uninstalled, and reinstall the app, and literally no benefits are unlocked other than discounts on tournaments and being able to buy gear through their affiliate partner links. The double digit rating isn’t there, my stats aren’t there, none of the analytics are there, this is a very poorly executed subscription program. They just flat out don’t work on iPhone 14. I canceled my power subscription, and hope that they can develop this app in the future to actually work when a paying customer buys their service. I’ve played over 30 games, there’s enough data, and it just doesn’t give you the benefits you pay for.

Two people playing at the same level, having similar scores and record can have totally different ratings Some ratings say reliable with only 4 matches played. In my case, I have a 5.4 rating with a record of 2-2 in the matches that were recorded in skill level 3.5! How can this be? A lady I know has won several singles tournaments at the 3.5 USA Pickleball rating system. Her UTR rating is 3.0! How can this be? I hear they’re using these ratings for nationals at some point, hopefully not this year. Please make a rating system fair for everyone.

I recently participated in a tournament organized by UTR Sports, and unfortunately, my experience left much to be desired. Here are the key issues I encountered: Last-Minute Schedule Showing: UTR Sports informed me of my tournament time just one day before the event. This lack of advance notice made it challenging to adjust my plans. To my dismay, the rescheduled time clashed with existing commitments, leaving me in a difficult situation. Inflexible Refund Policy: When I requested a refund due to the sudden schedule change, UTR Sports informed me that the deadline had already passed. Their refusal to accommodate my situation felt rigid and unsympathetic. Communication Gap: UTR Sports failed to communicate effectively with participants. Timely notifications are crucial for players to plan their day and make necessary adjustments. The lack of transparency regarding scheduling changes was frustrating. In summary, UTR Sports demonstrated poor organization, inflexibility, and inadequate communication. As a participant, I expected better service and consideration. I recommend potential players to proceed with caution and be aware of these shortcomings.