I have always had good response time during morning and daytime hours. At night(PST) it is hit and miss. At times I get the response that there isn’t anybody there to solve my problem and I had to wait several hours. My biggest issue is I paid for the premium service which provides 10 solutions a day. I have a constant problem of running out of solutions and I have had to purchase solutions to continue my work. I contacted support and they fixed the problem within a couple of days and I received my 10 solutions. However, after I used those solutions the account did not provide me anymore solutions so I had to purchase more. I contacted support again was told I needed to purchase the premium service for the daily solutions. I replied back I was a premium customer and I received my 10 solutions. That was the last time I received any daily solutions. I have since sent three messages to support with no response. I like the app when it works because they will show the work on how they reached answer.

Submitted a PRE ALGEBRA question that I didn’t quite get and noted that I only had 1-2 minutes for a solution as I was doing a timed assignment. I’d literally just downloaded the app so I was trying to get in and out QUICKLY and was told that my task was completed a minute or so after submitting it just to go and attempt to look at the answer and be greeted by a blurred image and a paywall. I figured okay whatever I need help NOW so I subscribe assuming that I’ll immediately get access to the previously blurred answer and be able to go on my way. NOPE! As soon as I subscribed the blurred image along with the message of my task being done disappeared and then a thing that said “solving your task “ with an ETA of 2 minutes appeared . I quickly realized that my task had only in fact not been solved but most likely hadn’t even been assigned to a real person until I paid up like they wanted. I have sat here and watched the ETA go from 1-2 minutes repeatedly for the past 23 minutes and have just now gotten a message that says “ I see that you have 3 solutions on your balance, so you can solve 3 tasks. Try again now or later, maybe you just got unlucky.” (That’s pasted directly from the chat) so I guess I in fact will not be getting an answer after waiting almost 25 minutes for a “1-2 minute” solution. Thank you for literally nothing.

The math experts here actually do help and solve questions and the response time is pretty good. 9/10 times they’ll get the correct answer but they do mess up sometimes. Do no pay for the priority queue it’s a waste of money and your questions aren’t answered any quicker. So you pay for the app to use which isn’t that bad it’s $20 a month essentially but then they make you pay for coins which one coin= one solution. That’s such a lie! You ask a math problem and you’re being charged two-five coins if there’s more than one step to it. You throw your money away and the packs they sell they advertise as “this amount of coins answers these many solutions”. Good idea for an app but you’re overspending here for sure for the return. Wouldn’t really recommend to help you with homework!