1. My doorbell camera never rings on my phone when the app is in the background or closed. 2. The door lock sometimes just stops communicating with the app so I can't access it from the phone (. Yes I checked multiple times, the connection is working and the battery is fully charged). Overall I like the system, I have 5 cameras, a door lock, doorbell camera and a home base 2. I wish the system would work at its intended.

Just bought and installed the eufy C31 door bell camera today. For the first few hours the app seemed to work fine. Now everytime I open the app it crashes. I can't view any information about my new door bell camera because the app crashes in a few seconds and kicks me completely out. I can't adjust any settings because the app will not stay open long enough to accomplish anything. Totally disappointing.

Problematic and Sporadic. When it works it's fine, but not sharp. When working it is sluggish in performance. When it doesn't, which is more prevalent case, you can't lock and unlock the door via the app. You can't modify settings such as calibrate the lock or add access. I've deleted the app and reinstalled. Cleared the cache. My network shows the lock connected with a strong signal on the 2.4ghz frequency and nothing. Unresponsive. Yet, there is data transmission on the network.