Update: as of today after most recent update, I'm unable to connect my Google drive to backup my media files to delete them from my device. I uninstalled, cleared cache, force stopped app, and contacted customer service via chat. Got disconnected and finally gave up after 30 minutes of explaining my issue over and over. Still cant connect my Google drive to clear files from phone storage. CLICKING CONNECT BUTTON DOES ABSOLUTELY NOTHING! I PAY for AN ANNUAL SUB, so this matters!!!! 😐 NOT OKAY!

Been using the app for 5 years and was initially impressed by how functional and time saving it was. Most apps these days take up a lot of space, so it was helpful to have an app that could solve that problem. However, the app is kinda mid now. Can't even clean unwanted and hidden files etc, without sending me back to the quick clean section everytime I choose finish cleaning. An absolute waste and scummy tactic to force you to spend money when they previously allowed you to use "free" premium.

I've used Cleanup for years. But, I'll be looking for a new FREE cleanup app now. I was having the same problem, as mentioned in recent reviews, of ads not loading to run the deep clean. I did an uninstall/reinstall to see if that resolved the issue. I learned that the deep clean is now a premium option requiring a subscription. Not happening. And shame on the Avast team for their replies implying that the issue is anything other than an intentional change to a premium option.