Companies don’t realize when they advertise and say “free to use” just to have you waste time answering personalized questions and at the very end…. Ask for money… they create a huge negative experience and distrust. You just lied. It is not free to use. “Free to try for 7 days” is the truth. I’m sure the app is great but the sheer fact of the world of companies that lie… this is another one of those companies where I felt very deceived and it has resulted in me deleting the app and any time anyone asks about a word app, I will tell them my negative experience with this app and to stay away. Now imagine the company actually did give it for free and it was such a good app that they said “hey, we don’t want finances to not let you learn so it is free. We spent a lot of time and money developing this app we are proud of. If you want to show your gratitude, you can donate here.” See the difference? This gives actual trust and ironically, would probably make more money. So many companies miss out on actually helping the world vs capitalism and deceiving to get the sale (the download). Not to mention over time having people leave reviews for others to see. This is a negative or positive ripple effect. Pick your path.

I have been an ardent advocate and enthusiast of this application for approximately 6 years. As an educator, I utilized it daily to enhance not only my own lexicon but also that of my students. Transitioning from the educational sector to tech-consulting, I discovered its augmented utility in my interactions with colleagues, mentors, and clients, significantly enriching my conversational vocabulary. Recent updates, however, as echoed in other recent reviews, have regrettably oversimplified both the user interface and functionality. The word search feature less user-friendly, and the application seemingly evolving from a practical tool into a gamified entity. I earnestly implore the PM or the individual responsible for this update to reconsider and restore some of the original intuitive features, moving away from the current pared-down interface. The present iteration feels disappointingly inferior, reminiscent of a transition from a meticulously milled piece of aluminum to a mass-produced injection molded plastic.

*update* still don’t like the “chat” feature and the new look AND customer service was great. They explained why and respect my comments. I miss the old look and now will have to get used to the list. 5 stars customer service averages against the look. Glad to know customer service is available. My brain will take time and I will practice what customer service advised. Thank you. Getting some new “chat” with no explanation. Used to be able to review the week or months at any time and they are now gone. The other version was much more user friendly, accessible to review all of it any time. The previous version worked with my learning style. This does not. With a brain injury, Asperger’s, a PhD, and as a former professor I know how we need myriad learning methods and options. The previous app offered that and this one is limited, annoying in the way I have to battle to find information and zero customer service. I al so disappointed because it truly was a lovely app before. No longer worth the money. This iteration is boring, colorless, unaccessible, with too many changes. Why change what wasn’t broken?!?