First things first, their app is remedial and needs a lot of work. It feels very archaic to use. Secondly, their promotions and offers are worded just the right way to mislead you. I was invited by my friend to join the app under the guise of $100 for both parties. In the terms and conditions it clearly stated that all that had to be done was to join using the referral link, download the app and verify my account. When the $100 sign on bonus was not received I contacted Support and was made to feel like I didn’t read their terms and conditions fully and that I was an idiot. They have two separate referral bonuses on the home screen, one required a $100 deposit to receive the $100 referral bonus and one did not. Obviously, I followed the referral bonus that did not require a deposit, and was told that there was only one referral promotion for my state. I promptly went to delete my account after hearing this, and was not able to delete my account as it stated “only real-money users have access to this feature”. I have never in my life not been able to delete an account that I made with my information. Absolutely ridiculous. I will be deleting this app and reinstalling FanDuel, much better service, and much cleaner and user friendly app.

The app keeps crashing… the app is so buggy you click on one game you want to play and there terrible layout clicks a ghost game you never wanted to play because their layout is all overlayed and scrambled. They never make up for the buggy experience by at least giving you good promotions or deposit matches for sportsbook. Other websites like fanduel have free daily games and free spins. Betmgm will do some promotions but there is so many steps to even get the promotion and again the app is so buggy it glitches you out of everything so trying to click redeem promotion will literally take 30 minutes. You click I want this activate this promotion then it takes you into a loophole another page where you click it again and it teleports you back to the front page. You have to click the promotion again and you finally click the game the promotion is eligible on…. It’s one of the worst ran apps I’ve ever seen. Give us deposit match Bonus for sportsbook if you are going to have a buggy experience at least give us sportsbook deposit boost matches and please no casino cause this app isn’t ready for anything casino related until they make the app faster. When I play on this app it feels like I’m playing on an iphone6.

I have had my disagreements with MGM and their business model towards customers, but the MGM app is one of the better Pennsylvania sports betting applications out there. But don't get too excited because many of the others flat out stink. It used to have more features that MGM did away with. For example, when you clicked on a game or an event, it used to show you all of the bets you previously made on the game so you knew where you stood. They took that out and the way MGM presents sorts and shows your pending Bets is a disgrace on MGM ad it's impossible to find anything. They don't think of the customer when they take away features like that, so that's why it's a four out of five. MGM could do better, but they don't.. they spend all their money on celebrity commercials instead of strengthening, their business models, and focusing on the customers they have is my general observation of MGM, but the app is fine if you keep track of your own bets, don't rely on MGM to help you. Another thing they did was an update around Fourth of July weekend. During this update, any previous bets you had before July 2023 disappeared from the app and they never fixed it. They just don't care about the customer and there's a prime example. That's really poor customer service. MGM gets one star, the app gets three.