I struggle with new technological applications as an older, returning student to a digital campus. I began to entertain the idea that somehow the applications did not like me for some reason. I stopped trying to mine the application and I asked a person for help. Ultimately, I was transferred to a warm and welcoming lady who manages the university student identification office. She informed me that yes, there was something about me. My identification number was the same but because it was so long since I last used it the system needed authorization. The problem was not that the application disliked me personally. In the end, I find digital applications are useful, and even fun. But… there is nothing to replace warm, kind, helpful, human understanding.

UPDATE: The developer saw this and fixed it! Thank you! The app UI was recently updated to a white design, and many of the buttons and icons are invisible. When I tap in the empty space, it allows me to access those panels, but I have to guess where the icons are. Examples of this are: the settings gear in the top-right corner on the main page, the button at the bottom of the "select account" popup to access the "add money" screen, the "back" button on every page, the button at the bottom of the "review and submit" page, etc. All of these elements can be seen when the device is in Dark Mode, but not when Dark Mode is off. Please fix!

I am a first year student and I went through 1 semester without this app and after using it my life has became much easier because I’m the type of person to for my key card and it’s essential for getting anything at school