I purchased an ecobee because of weeks of research and reading reviews it seemed like I would have more options with this thermostat. Nest was our other option. There is one quirk with the app that I cross my fingers will change every time there’s an update. But it doesn’t change. If the furnace is temp matching or to meet a sensor temp setting and then I override that effort to a different temp (this automatically diverts to the main thermostat reading)BUT THEN AFTER TIMR I CANCEL THAT OVERRIDE, it doesn’t go back to reading the sensor temp, it stays with the main thermostat temp. This is beyond frustrating. Every update I think this will be fixed and it never is. So for exact example, my daughter’s bedroom is the control sensor after 8pm. Her room needs to be 67. But if during that time the living room is 65, and I want it 68, I override the thermostat and the main thermostat gets set to reach 68. When I want to intentionally cancel the override, the reading doesn’t go back to the sensor in my daughter’s room. Which is the sensor it reads every night. Works some reason for overriding but then canceling the override is too much for ecobee. Regret buying. Seems like a simple fix that I continue to wait for.

Today, my upstairs sensor said 71, my downstairs sensor said 72, and my thermostat was set on 75. And my AC came on, full blast. Added to that weirdness, there are whole giant sections on the main screen that I never use, like trying to get me to hook up with Alexa. What happened to the good old days when things were easy to find and then did what they said they would? Update: I appreciate your offer to help, but when I went to the link to send an email, it only offers contact via WhatsApp and Messenger, and then only during business hours. It’s 8:45 pm PST right now, I’d be happy to email you my serial number to get the ball rolling and wait a day or two for a reply, but you don’t offer a support email address. Add to that that tomorrow is going to be way too busy during business hours, so I guess support is not for me. I’ll just keep trying to remember how to make it work (the interface is different, but looks the same on the iPhone and the actual thermostat - where are my custom settings again?) I really don’t like hashing it out in public reviews, but you have no email listed on your support page.

App has been easy to use over the past 2 years. My only complaint is the rate at which the various sensors are updated. I have about 8 temp sensors around the house, and their reported values do seem to take a while to update after the app is opened. Other than that, the iOS app and web portal have been great. MUCH more granular than crappy Nest. Much more data available on the web portal. Glad to have switched, and will continue to use for the foreseeable future. Before buying, I read many reviews and negative feedback about backend/API downtime and reliability. I bought it anyway, and honestly in >2 years the platform has been inaccessible to me MAYBE three times? And for very short periods of time. That's not to say there hasn't been ANY downtime, or that it has impacted others more than me. But I open the application several times per day, and have had really minimal issues. Like I said, glad to have switched. A great product and app combination. Thanks 😁.