I never leave reviews, but I don’t know what happened, maybe glitches just haven’t been corrected. ** 2024 review **Look. Stop updating the appearance of this application, until you update the INTERFACE! The force closing has become an issue,and every update all I see is changes to the appearance. I’m paying too much to not be able to listen consistently without a force close, or app freezing on loading the next song. It seems like every update it gets worse. I’m giving yall to the end of the year. *old review * BUT every since the last few “updates” my tidal has not been working properly. First, I haven’t been able to access my favorited tracks, when I go to that section it just loads until it freezes and I have to force quit. Now,after this most recent update, I’m not able to access my created playlist’s. So unless I select a specific track, and allow it to just play songs similar to this I’m not able to just listen to music in a constant flow. What are y’all changing? Please correct these issues. Otherwise what’s the point in having a streaming app if there’s little editing to fit your listening needs for that particular moment. Update again. Favorite tracks are consistently appearing and disappearing. I have to delete the entire app and redownload it just to get that back. It used to be a sometime thing and now it’s weekly.

They do not have a functioning customer support system. The support chat is AI and only repeats whats already on the website. Email responses take more than 12hrs or not at all, the last message was more than 24hrs ago without any response. Attempted to upgrade to a family plan but could not through the app, website, support chat or their customer support email. They state the account has been upgraded but the app and website contradict that and there has been no confirmation or email of any sort. I asked the support member to forget it and please leave it an individual account but have received no response. I attempted to change the account on the website again, you can click through the process but it makes no actual changes so I gave up and cancelled all together. I was able to get a family plan through another app and had my family members up and running in less than 5 min, today would be day 6 trying through Tidal customer support. I don't understand what happened here and I don't think they do either. Cancelled the subscription after ~10yrs of use out of frustration. I liked it while it worked just don't expect any to be able to manage your account after it's initially set up through the app, website or with their customer service reps.

Yes .. Your platform is great and all BUT .. besides your move to simplify the subscription model in April, there are two glaring issues for me. They may seem small but I guess they’re not since I have left you for an inferior app. BRING CROSSFADE BACK! Stop playing, Tidal. There’s no reason for you to have omitted this feature with the recent updates. I don’t care what your research tells you. Enable the feature for the few that want it. The others that don’t use it probably don’t even know how to find it. Dead air in a playlist is a cardinal sin. As you may have guessed, I am a hobbyist DJ. I have since moved to Deezer solely for their crossfade and DJ software integration. I understand that there will be a tier for DJs at a price of $9 more than the original plan. Great. I’m willing to pay this but you should really consider bringing stems back. For whatever reason you cancelled this feature, we all have found workarounds. You not protecting the integrity of the artists anymore than other platforms that allow it. Bedroom DJs will mash up songs whether it’s cumbersome or integrated into an app. I wanna love your app like I have in the past. Do the right thing and capture the market with these two nominal additions. I will come back and give you the fifth star you so rightfully deserve (but only with those features) .. Signed, a frustrated end user who shares the gripes of many but has time to tell you about it. Your move, Tidal.