I love this game, but recently bugs and glitches are making it hard, if not impossible to play, and I am again losing daily rewards because of it. I have not been able to open the game since Friday morning (June 17). My iOS is completely updated, I use WiFi to play, and I have restarted my iPad several times, but the game doesn’t even get to the ‘play’ screen before it crashes, which means I’m losing out on the daily reward again. Support takes days to respond and then gives me the same advice that is on their troubleshooting page (which has never worked). Disappointing and really frustrating. Update: still not fixed. JamCity support has been trying to help, but even they have been unable to fix. I tried everything you suggest on your troubleshooting page before I wrote this review. Constantly having to tell your support team that I have a very stable Internet connection, that my iOS software is up to date, and that I have plenty of storage space just increases the frustration. Every time this has happened the only thing that has fixed it is JamCity releasing an update to the game.

(18 April 2022) Thx to the developers for another quick fix. Now let’s hope it doesn’t glitch again with a future update. (13 April 2022) The glitch is back again (see my note from March 14th) — I’ve completed the last level that’s currently available (2995) and am working on the trophy levels they give us to tide us over but this morning the game started opening on the beginning levels so that I have to scroll back up to the top. I didn’t count this time but it is well above 100 swipes each time I want to scroll up to play those levels. (17 March 2022) Thanks to the developers for pushing out a quick update. The issue is fixed so I’ve updated my rating. :-) (14 March 2022) Normally, I would give this a five-star rating but the latest update seems to have a glitch. I’m on levels in the 2870s but when I finish a level, instead of opening the next level the game moves all the way to the beginning levels that I completed a l-o-n-g time ago. I can scroll back up to the level I need — it’s a lot of scrolling (I counted 104 swipes LOL) — but it’s frustrating.

While I appreciate some aspects of this app, I am tired of it actually getting “frozen” REPEATEDLY when I use it which requires me to delete it and re-download it. In the process, I lose lives, and have to constantly reset the city because all of the “purchases” through points I made end up being “stored”. While the stored items are generally the same ones I won though points, it gets a aggravating having to do it time and time again. In addition, while I enjoy playing it, it’s extremely frustrating to attempt to conquer certain levels and there are no additional directions, hints, or assistance in getting out of the levels. Perhaps there could be assistance on a site somewhere for these issues. Again, the graphics and colors are great, but I expect better from Disney especially on a relatively new iPad which is of the appropriate system that should have no problem. I do not experience this on any kind of similar app that has the same type of set up and gaming action. Update… TOO MANY ADS…AFTER EVERY GAME, AN AD POPS UP THAT YOU HAVE TO WAIT ON TO FINISH….YOU CANNOT SKIP THEM OR EXIT FROM THEM DESPITE HITTING THE X MULTIPLE TIMES. I play this game very rarely now because of this. The ads take just as long as the average game so I spent half my time playing a game and the other half waiting for ads to finish. I’m done.