I have subscribed to Malwarebytes Standard with auto renewal for a few years and have been very satisfied. My annual subscription was satisfactorily renewed in July and paid with a credit card on file. The service was automatically activated and all was well. Last week, I received an email suggesting that I might like to upgrade to the Plus service. It looked impressive and since I could add all three of my devices, I added the service for my iMac, iPhone and iPad, and charged the subscription to my PayPal account. Activation was complete, and the site said I was 100% secure. Then I received an email saying I still had an item in my cart that needed activation. I ignored it, thinking there was a lapse in communication. Then I got a second and a third email so I contacted customer support to ask what the item was in the cart, since everything I had purchased appeared to be paid for and working. Long story short, the customer service rep canceled my subscription to the standard service and is having a refund sent to PayPal which was not where the payment was made. I’m confused and upset that I’m having to go through all this just to find an answer to a simple question. And the worst of it is that my computer is now totally unprotected since the service has been removed for no reason. This is not acceptable, and I am very disappointed in what I’ve thought was an efficient and reliable company, and one which I’ve recommended to many others.

I have Malwarebytes apps loaded to all of my phones and computers. I've been using this app and its previous versions for almost as long as they've been around which is quite a number of years now. Back in 2012 my wife's computer got compromised and I used Malwarebytes to fix it and get it secured again. I had been using another company's antivirus product. That's a mistake I won't repeat again! LOL The app itself has caught plenty of bad stuff for me and prevented me from having any problems at all! I also like using their VPN product. I honestly can't say how much trouble it has saved me but I do a lot of international traveling and I've never had a problem with my information getting misused since I started using it a number of years ago. Every time I've ever had problems with the apps themselves, the technicians at Malwarebytes have been easy to work with and very quick to respond and help me fix the issues or just answer my questions. Malwarebytes' customer service alone is worth the five star rating I've given the app.

I bought this phone, got a new Apple ID and new emails that I have in nowhere linked to any of my prior devices and even with all that I find my cyberstalkers have once again invaded my phone. They went as far as to change the name of the owner in the past the recent past I have been trying to unlock my laptop and my prior phone in which they remotely turned off the microphone and speakers on my device bought through one of those phone call apps my number and circumvented my calls and also sent my emails on a roundabout trip back to an older email of mine that I have no access to as well as all the others incoming emails as well. It was enough in the winter to cause me a nervous breakdown. Now, after not touching any of my devices, and being morbidly, depressed, clinically depressed with a psychiatrist and psychologist treating me I have this someone has invaded this device where Malwarebytes is supposed to be protecting me. I would like my money back as far back as when I began my contract with you and I want to remove the device after that, going through the Better Business Bureau and making a fuss about it isNot a problem. It is more work and perhaps maybe it’ll bring more attention to the problem because this is running rampant in the country. Never mind the fact that I can’t feel secure or even alone on my own phone. Sincerely, John Scharloo