I’ve been with T-Mobile for over 20 years. I started with their convenient Go Phone which made any immediate need for a phone or a number easily accessible and possible for anyone trying to work their way out of a disadvantaged situation, as I was. Call it trauma bonding, perhaps. But my appreciation of that stayed with me when I had gotten a job, thanks to having a working phone, and was ready to start my first two year contract. And I’ve had the same number the entire time. The app is truly a one stop solution to most reasons for using it. Generally I use it for bill payment. And you can even set up your own arranged payment installments, if you qualify and need some time. You can add or remove any additional features as well as shop for your next device or add a line to your contract . And during the pandemic, the T Mobile customer service team was very helpful and understanding of the situation and issues I was experiencing and worked with me every step of the way, easing my anxiety and assuring me of no service interruptions. I’m sure each persons experience is different. All I can say is they really made me feel valued and listened to when I really needed them to. That’s 5 star service in my book.

I’ve been with T-Mobile over 20 years. Left 2 or 3 time in between for like 2 years each time. I will say T-Mobile is better than the others like Sprint, AT&T, and most def Verizon. My issue with T-Mobile is their shady ways sometimes. I get more rude reps than I do the good. When I get the good, I most definitely keep my word and write T-Mobile to let them know what customer service rep has went out their way to make sure I was okay. How great of a job they done or try to do. And I do send info about the rude and don’t want to do their job reps as well. Far as the billing, another story. I can get the same network service if not better from Boost. Boost just don’t have insurance like T-Mobile does. That’s the main reason i keep dealing with them. If it’s not my granddaughter doing something with my phone it’s me that always sit my phone down or someone stealing it. I turn people phones in when they lose them, but no one do me the same. This time, I took a loss, all my moms pics were on their, a voicemail from her and she passed. The other things can be replaced. But not what was on there about her. So make sure y’all really take care of your phones, don’t sit them just anywhere, just don’t be careless as I was. Thanks for reading if you did and hope this helps someone.

I tried the messenger within the app to ask customer service for a comparison on my current military plan vs the newer military versions of Go5G. It took this rep almost an hour to give me everything I didn’t ask for. I asked for the price comparison, benefit differences, data comparison, and so on. One link to the T-Mobile site shows a way to compare them but you have to find it through pages of searches. Too hard to find. On the app, it only compares your current plan with one other plan but tells you to co tact customer service. I decided to try it. It seems the reps are unable to show full comparisons also on their side or don’t know how to. Somehow this rep also misunderstood every time I asked for a price comparison with data, entertainment and so on and decides to send a screenshot of qualifications that need to be met with 4K capabilities. What the? In the end I told them I’ll just keep my current plan because it’s taking too long to get the info. They need to either train these people more or change the app to provide PDFs that show comparisons because this screenshot business is a mess. Also, the app needs to be updated to allow us to fully compare plans with pricing.