Pretty bad app. Used this to request roadside assistance today. I'm logged in, starting the request, and it asks for my policy number. Like, don't you know that? And then it couldn't find my location OR let me manually pin my location on the Google map integration. I did get roadside assistance but the app doesn't even handle the basics.

Very lacking in information. For example, my policy amount changed, but there was no info on why on the app, so I had to use the website. I could see if it would take alot of effort to include things like that into the app but it wouldn't take anything more than another button to click in the menu that would be populated with information they already have. It's very disappointing such a large company can't even include your account mailbox in their mobile app as if that's some massive effort.

The app is fine, helpful even, but Snapshot sucks. You're required to allow it constant access & it drains the battery. Turning it off doesn't help bc it'll turn itself back on even if the phone hasn't moved at all. The driving records are inaccurate, too. Some are logged, some are not. If you use hand-free through Bluetooth, it'll log it as if you're using the device. It has logged my trips as if I'm riding on a bus/bicycle & if you hit a pothole it activates hard braking. It's not worth the $.