I have been trying for almost 5 days now to get through to customer service to help me to verify my identification. The first day I reached out to customer service they contacted me hours later and only gave me a generic email with the same instructions that were on the app rather than me having someone to speak to about the issue I’m having. Now I cannot seem to get customer service to help me even though I’ve reached out numerous times. I am taking the photos correctly, but the system will not recognize my drivers license. I tried my older drivers license doing the exact same thing and it recognizes it however, it says it’s expired, but it will not recognize my new current valid drivers license and I have no other alternatives being given to me to verify my identity, and I have winnings that I can’t access.. Customer service really needs to do a better job at helping by listening to what the issue is rather than respond back with a generic instructions email.

Sadly, I didn’t want to leave a review but I had no other option. I had reached out multiple times to their support team and had very little response. I would provide screen shots of the game error I experienced, which included the very specific information of the game error only to be met with the exact same question I just answered and to also be called the incorrect name on multiple occasions, even when I corrected the customer support person. It was so careless. The games are fun yes, but when actual prizes and money are on the line, people tend to pay more attention, which is why I was meticulously paying attention. It’s hard earned money being lost, err what feels like it’s just being taken at this point because no one is following up with me or correcting the issues. Even a simple apology, refund, credit or anything would have sufficed because it’s clearly an app issue right in front of us, but instead it just is ignored and no follow up…. I liked this site and spent a lot of money here, but my days are numbered I think, because if it’s just going to be frustrating each time something happens or no customer service, it seems like it’s best to spend money somewhere that I can rely on.

If there was a way to give half a star, I would I have been completely ignored by Customer Service for the past five days I have submitted at least 10 tickets asking them what was going on? It has now been past the timeframe. They gave me when they first emailed me back I've only received one email back from the Customer Service team in which the rep was talking about something random and not even what I asked and then the different representative emailed me again apologizing for that representatives mistake since telling them that I reviewed them on Trustpilot I have not received any thing from them at all answering any of my questions. They have not given me a reason as to why my money isn't in my Skrill account I went as far as to get a hold of managers and the CEO on LinkedIn, so I can tell them that their business is being ran this way customer experience I've had with this casino. It's sad because I have played at this casino for quite a while and I've put a lot of money in here but they have now lost a customer. I'll never play here again. I feel very taken advantage of and very neglected as a customer that has been very good and has consistently played at this casino for quite a while. I'm not just a new customer. That's trying to cash out from a free bonus or free spins. this was money I put in and now I want my reward, it almost seems like this might be a scam Casino. I don't know. I've never had any problems cashing out before until now.