When I first downloaded this game it was great. I won a bit and was able to redeem it all no problem. About a week ago they made me verify my account again. Fine no problem except it’s a problem…..when I go to redeem my winnings it says I am not verified and to contact customer service on the app. They are of zero help. I have been trying to get help for a week to no avail. There is a place under the drop down that says verify account. When I hit that it says account verified. I have sent many messages with screen shots and nothing. I have about $250 sitting out there to redeem and I guess it is just a lost cause now. If I get my money and they fix the problem I will change my rating cause in the beginning it was great and a lot of fun to play. It seems like a simple fix that no one wants to fix. Horrible horrible horrible customer service

After the initial download of the app and playing for a couple of months, I was delighted to find a gaming website that actually pays. I withdrew about five different amounts under $500, but after hitting a small jackpot that brought my total to approximately $5700, I was denied access to my winnings when their “customer support” department told me I was not shown as a verified player. This info runs contrary to their own gaming interface when I click on verify account button to be informed that I WAS in fact a verified player. Over a period of 3 - 4 days, I was told the issue had been escalated to their “relevant team”! I finally came to my senses (after feeling like a complete fool) and just surrendered everything back to the machine, realizing these people had no intention of paying me my winnings! I strongly recommend anyone considering this download think twice before trusting this organization to honor their responsibility to pay their customers! If I were the responding customer support member, I would have offered, at the very least, some free spins to show they are serious about their dedication to good customer relations. Oh, well! Too good to be true! This senior guy doesn’t have the health or energy to argue this long over anything these days.

I was excited to have purchased a bundle pack and actually win and collect my winnings to my PayPal it was a nice thing after so many apps didn’t actually pay out . This was my favorite app to play and while I understand gambling I was super upset when I finally won a bonus round on wild mustang and on my last spin after winning 89 bucks on the last spin the app just closed and when I reopened the app it was back to Home Screen and then I was told to show proof of the win but couldn’t because before I realized it I was closed out the app and they said NO CAN DO on giving me any bonus won back lol . I can’t show proof of something when it suddenly turns off for no reason so be aware they do pay out but expect you to have proof and honestly they take more money then they give out and when u do finally get a winning bonus don’t be surprised if they do the same to you and you don’t get paid for it so gambling is gambling but this site totally unfair gaming practices