I’m a loyal, twice a week patron to my local McAlister’s deli, but twice this week scanned my app at the register only to find a few days later that I didn’t earn those points. My balance hasn’t changed. Also, I agree with everyone else that has commented that all the app is is a headache. I’m not that computer savvy, as it is, but McAllister‘s app truly is the worst thing I have ever had to deal with. Today, as I was looking to see if my balance for my points has changed, it tells me that there is a newer version of the app that I need to download. I tried to download it, and then it informs me that I have to go visit the store. I shouldn’t have to go physically into the store to download something on the Internet. I am so disappointed, because I really like McAllister’s and the employees at my local local establishment. But until I get my points from my last two visits, and the app is updated on my phone and is usable, I won’t be visiting this establishment again. I hate to break up with McAlister’s, but I guess I have to. I wish there was a way to put no stars for my rating.

this app is truly awful. it’s laggy and slow. half the time, it doesn’t even do what i want it to do. most times i’ll press inside pickup and it’ll do curbside. however, the worst encounter i’ve had with this app happened today. i chose a location near me and chose inside pickup for my coworker to go pickup. however, my coworker showed up and much to her disappointment, found out that the order had been made in a town 15 minutes away! i distinctly remembered choosing the correct location, but i guess the app had other plans! the honest truth is that this app could be good if the company prioritized the customer experience! a good app should have a simple ui and should ALWAYS be dependable! the employees are not to be punished- they have been super helpful through this awful experience. i have used many competing apps and wish mcalister’s could live up to it! newks and chick fil a do it better than mcalister’s! i wish i could give no stars and save other customers this horrible experience!! the points AREN’T worth this- just order in person!

No other food app has given me as much as a headache as this one. This is the only app that has the worst connection issues which I would chalk up to being me if not for the fact that every other food app has never given me similar issues when used immediately after to compare. Another issue I’ve had repeated multiple times throughout multiple locations is my toppings not being on my order when I receive it. And my final straw has been today when I confirmed a location twice and after scrambling to find my order for half an hour found out it was sent to another location entirely. This is ridiculous for an app to be able to change my location from what I confirmed multiple times and to not even inform me. It’s unprofessional, irritating for users, and overall a waste of my time to have to continue dealing with. If I ever eat here again it will only be in person and without using this app since it has only ever given me headaches since downloading.