Not sure if this is an isolated event but I opened the app to order lunch today. My points balance showed 5,159stars and I proceeded to the rewards page to redeem 500 of them. An error message stating something about it being invalid and a metadata error. I closed the app and opened it back up to find I was logged out of my account. I logged back into my account (after a few attempts of the app acting as if my account didn’t exist wanting me to sign up) and the same balance was shown so I tried redeeming them again where I was met with the same message. I deleted the app and redownload it. It seems to be the case that my account was deleted or lost in some way because despite using the same log in information I have for the entirety of me having the app, the app is acting as if there is no account associated with my information. What am I to do about my lost points?

I cannot begin to describe the absolute pain this app physically causes me. Every time the devs update/debug whatever they claim to do to the app, EVERY. SINGLE. TIME. All my info is lost. Stars are gone. Profile is gone. Saved favorites. The entire reason I got the app was to order in advance for my autistic son who only eats Hardee’s food. We go there every single day. It is devastating to consistently lose all my data every time. Forget the stupid stars, all my card information, my profile everything is gone. Idk what is the purpose of this app anymore. No one ever gets back to me to assist or restore. Is my card info just floating out there? WHY DOES THIS KEEP HAPPENING?! Not just once a year but every time there is an update. I only leave this review as a warning to others because I know no one affiliated with the app or Hardee’s will ever bother assisting. Devs can go kick rocks, this app is terrible. There’s only three ways to log in: Apple ID, Google ID or Facebook and all three failed.

I’ve used the app twice now, and was really excited at first. The app is easy to use and the rewards are great, however, the location I frequent has severely dropped the ball with online orders. The first time I used the app, the employees said they had no idea what I was talking about. I had to show them the app where I had ordered and paid, and then they had me pull up while they made and brought out my order. This last time has me infuriated… I ordered breakfast again this morning, only to get to the drive thru and not hear from anyone. There were two employees just sitting and talking in the lobby but not once did anyone address me at the order box, so I pulled to the window. Again, sat there with no one helping me whatsoever… for 10 minutes I waited on someone to come to the window and help, but nothing. I had to cancel my order on the app, but there was no refund. In fact, the app shows that the order had been completed… I’m beyond disappointed. I love Hardee’s breakfast and was very excited about the app but I highly doubt I’ll be using either anytime soon after today.