This application does not allow you to delete a saved card. I have been trying for the past 2 weeks to delete my saved cards on the application and there is no option. I have chatted now with 4 representatives and written 2 emails with absolutely no resolution. I was told to update the app then delete the app and redownload it and neither of these options work. I was told by all 4 reps that there is a saved cards option and after getting so frustrated I decided to check with my sister and my daughter to see if their app had the saved cards option…..lo and behold there is ALSO no saved cards option on either of their apps either! Telling the rep this, he insists that it’s SO simple and of course the option exists yet he’s unable to advise of a solution and just keeps apologizing! This is WRONG and MISLEADING and it takes away from consumers rights to no longer save their card details! I will also be filing a complaint with the consumer rights department as this is frustrating and completely unacceptable!

I have been using talabat/carriage for many years with frequent orders/week (sometimes daily). I had an issue with a driver recently and my order was cancelled after I had received and paid for it so I contacted customer services to let them know and explained the issue but didn’t file a complaint as I didn’t want the driver to get in trouble for the misunderstanding that had occurred. For the next few days I was unable to order anything else on both talabat or carriage, I contacted 2 agents in the customers services to finally find out that my account has been blocked for “violating terms and condition of use” I wrote them an email with the address provided by one of the agents and the response was along the lines of “sorry for the inconvenience we hope we don’t lose you as a customer but your account will not be unblocked” no explanation or any information about the issue. Thankfully there are many other good food delievery services that doesn’t cost as much either. Make sure that you don’t have any money on the app too as they “can’t help you and are sorry for the inconvenience” if you get blocked.

Biggest problems with app had to do with an overly complicated UI and slimy business practice. No search bar on most tabs makes checking for certain things harder. One example would be the “pickup” tab, why does it sort from closest businesses to farthest but have gaps in between with random stores that are FARTHER, is it a app bug or ad placements?? There are many other quality of life issues that should be assessed and tested. Also it’s really annoying and kinda slimy that when refunds are given, it is converted to store credit and NOT refunded to original card payment… like why? Due to this you need the exact amount on your next order or they FORCE you to use “Benefit”, a third party site that sets up a payment option with your credit card. Why do I have to use this sketchy company to use my store credit (talabat wallet)? I can rant on about quality of life updates, like location sharing on talabat not an option for some reason on the app, and so on.