This is literally the worst food delivery app ever. They have a pizzeria who consistently delivers orders at the wrong time and all they can do is apologize. There is no customer service or caring for the customer. They could not care less about solving the problem. Go elsewhere if you want pizza, there are plenty of other places to order from. After I posted this initial review, the developer of the app reached out to me because now that they have a bad review, they are actually concerned. They are still telling me there’s nothing they can do to solve this problem, other than apologize. Ridiculous. They are more concerned about their image than they are about helping customers. This food delivery app clearly does not care about its customers. It delivered my order an hour and a half early, so I had to serve my guests cold food. They refused to have the pizzeria pick it up and return at the correct time. They told me there was nothing else that they could do, because we accepted the food since the delivery guy handed it to my child. they shouldn’t even be giving orders to children. Now that they have a bad review for me, they are worried. They had the nerve to offer me a five dollar credit from a pizzeria that I will never use again because they have done this to us repeatedly, and no one has tried to solve the problem. Slice is more concerned about reviews than customers.

I must say that I love the Slice app and the concept of giving more of the revenue to the pizza shops especially local shops and we have always had good ordering accuracy and never had an issue with the over 10 different pizza shops we’ve tried from the Slice app in different states up and down the East Coast of the US. Some cash only shops will actually except Slice orders but not take a credit card which adds an extra layer of convenience and accessibility for folks looking to operate cashless but also spend their money with local establishments. The fees are almost nothing compared to DoorDash and or Uber eats GrubHub etc. those apps are ridiculous my only complaint with Slice the app itself is that the rewards are really messed up right now and have become very hard to earn which is OK as I don’t use the app with intent to earn the pizza rewards for a cheese pizza as it isn’t my usual order anyway but it was fun to earn prior to the chAnges. annoying to have my five or six points wiped out because my local shops no longer participate but again it’s just the rewards that are messed up and I love the Slice app and could not recommend it enough if you’re looking to order pizza thank you

Response to Developer’s Comment: Again, your response only shows your unwillingness to fix your rewards program. The solution given of placing a lower subtotal of $30 so that I do not earn another reward until the other one is used is ridiculous response. The redemption only applies to select pizzerias that you ordered from in the past worth up to $25. You need to order at least $30 worth of food to qualify for 1 point. You need to earn 8 points in order to redeem for a free pizza which means you need to spend $240 to earn a free pizza…what a bargain…Lol! Slice does not allow you to earn another point while already having 8 points to redeem for a “free pizza.” That means if do not use your free pizza redemption on your very next order you lose earning another point until the redemption is made on a subsequent order. It makes no sense to not count other rewards earned while still awaiting redemption for one you earned. The purpose of the app is to generate business for local pizzerias and for the user to earn rewards while ordering from a pizzeria that you would likely order from anyway. If you unable to continue to earn rewards through Slice then what separates the app from someone just ordering pizza over the phone or off the pizzeria’s own app? Also, their customer service is very scripted and is not willing to address the issue identified with their rewards program.