I think it is better now than it used to be because it used to log me out and make it impossible to log back in or make a new account. I have no trouble staying logged in now or logging in if I need to but the mobile order aspect is broken. I’ve placed probably 5 orders before, and granted I have put stuff in my cart and not actually completed the order several times, but I am now entirely unable to place a mobile order as it says “you’ve reached the maximum limit on open orders”. There is no way around it, no list of open orders for me to delete, nothing visible to the user, only information stored on the app I guess with no way to fix it. And I definitely don’t care enough to call customer service or something if they even have that option. So basically I won’t use it anymore and the company is losing my money to places with functioning online ordering when I am in a hurry. As a separate complaint, I do appreciate the coupons but it’s really the only time I will purchase food here because I believe they are being very greedy with extreme price increases that are not completely due to rising costs. The customer service quality and convenience of the products has gone downhill over the years (Tulsa, OK where it is headquartered)

I love the convince of this app as I’m the person who is always running late and this totally saves me so much time if I need to grab something really quick on a time crunch! The feature that they can bring it out to your car is a lifesaver when you have kids in the car and I love all the money saving deals and freebies, especially the fun freebies they give during the holidays just for ordering! I wish they would add a notes/ special request feature when ordering food! I’m now pregnant and wanted to order a sandwich and grab it really quick on my 15 minute break but I wanted to be able to tell them to heat the meat up as well for safe pregnancy consumption as well as to add a sauce to dip it in on the side! Or maybe that be an option on the ordering details. Also there aren’t any of the sugar free monster options available to order ahead which is a total bummer! Just some things I hope you’ll be able to add to the app later on! 😁

Apple Pay never works when placing a QT Kitchens order via the app. I’ve tried multiple different QT stores and multiple cards. Apple Pay will sit there and show processing for several seconds before erroring out and stating that the payment was not completed. I regularly use Apple Pay in person, in other apps, and on websites designed to accept Apple Pay. I doubt it’s user error. Also, if I’m going to place an order via the app to pay in store, why should I bother using the app? Instead of generating a barcode receipt (like when using an order kiosk in store) that a cashier can quickly scan, a cashier needs to stand there and ring up each item and customization manually after searching the register for the right item for my pay-in-store order (errors have already happened in this manual process).