I really hope they stop getting rid of the points that I earn and build up with my money. It’s horrible. They need to take notes from the Starbucks app and the chic fil a app. Chic fil a doesn’t just erase my points after a month if that and neither does Starbucks. Also I hate having to even mention this, but they need to get better customer service and getting that isn’t keeping literally one location open in Baton Rouge and that one location so happens to be off Plank Road in Baton Rouge. Yikes! When I go there I don’t want to show my phone to pay and get an eye roll or when there’s reward offers the manager tells me this location doesn’t participate. Doesn’t seem like a good way to generate sales. The Doughnuts are already $15 a dozen. Please consider a location somewhere else in Baton Rouge maybe near millerville and consider another location in southern Mississippi.

When the app won’t work for any of the reasons you want it to, why have the app? The hot sign was on, and I wanted to get the $2 bogo deal, so I put everything into the basket, went to pay, girlfriend says she wanted chocolate glazed as the normal dozen, so I backed out of the purchase. Only for the app to freeze and I had to restart it. Then, I went to search for the chocolate glazed, for there not to be any, and thus swapped back to original. Another bug saying could not validate basket. Log out of app. Log back in. Purchase donuts. Drive to store in less than 5 minutes. HOT SIGN STILL ON. Walk into store, and wait in line(on mobile order??). See they still had chocolate glazed, even though the app said they were out. AND PLENTY OF THEM. Get donuts, and get back to car. From ordering to driving to picking up took only ~7 minutes. Donuts are stone cold. Not a trace of heat. If the app is buggy, if you can’t get the donuts you want (even though they have plenty in the store), if you have to wait in line for a mobile order, if you get cold donuts even though the HOT SIGN WAS ON, what is the point in the app?? It’s a shame that dunkin’s app is far superior.

I installed the app today to make a order for pickup tomorrow. I selected “donuts “ and customized box, only a few very limited flavors were available. Strange for a order for 28 hours away I couldn’t even find 4 flavors to add to my dozen. So I closed the app and tried again a few hours later and now I select donuts and nothing comes up- the store is currently open but has no donuts to order? I went to the website and it is just as bad, it showed donuts but no way to order anything. After reading about all the people that had their payment stolen from the app maybe I dodged a bullet. But really a National chain has had a failing app for 5 years!!! Where is the IT department, the tech support. I have ordered from tiny little restaurants with one location and their app is easy and takes my order (and payment) why can’t a huge national chain get it right. Don’t you want customers?? Copy McDonald’s app, it always works and gives reward points. There are many donut and coffee shops in the area, stop taking your customers for granted. (Since the app is 5 years old and has not worked since it’s inception I will assume no one at the company cares at all about customers or loosing a few customers -sad) 😢