Glad there’s an app but there’s still a long way to go. It’s essentially the website UI packed into an app. Ordering process is smooth but I feel like to really compete with the other apps, some sort of points or rewards system or coupons being available is needed. Although my biggest gripe and the reason it’s 2 stars instead of 3, is how do you have a feature of your restaurant called the flavor of the day for your ice cream BUT THERES NO WAY TO ORDER IT ON THE APP? I was going to place an order for a burger basket and saw the flavor of the day today is Really Reese’s. OMG that sounds amazing. I go to the dessert spot and try to make it as a concrete mixer or a sundae and all you can do are add individual toppings. I went back to the main menu and clicked on the flavor of the day to read more about it and there was an “order this!” button so I thought I finally figured it out. Nope. Brought me to three desserts tab where flavor of the day doesn’t exist anymore. Being able to choose a concrete mixer or a sundae and having a button or option to “make it the flavor of the day!” or something seems like a necessity. I ended up not going to Culver’s because I didn’t feel like going there to order through the drive through or inside just to get the FOTD and I couldn’t do pick up since it wasn’t an option in the app.

We love to go into Culver's and they're always friendly and efficient but the point of the app is to order in advance and we have tried twice while we were heading out after work on travel because it's out daughters's fave so thought would keep her occupied. Instead of saving time you just pull in the parking space and watch people come and go through the drive-through while staff ignores orders from the app. The first time I tried it we were driving so it was annoying and it made us late but no true cost. The second time I thought Surely it was just a fluke but this time I almost missed my flight. I waited and waited and waited and finally pulled around to the drive-through window and they argued with me I went to the wrong store or forgot to submit my order even when I showed them the correct confirmation via app AND email. So deleting the app. I will still visit on a leisurely Saturday but never again when I'm in a hurry or on the road.

The app doesn’t function very well, especially compared to other fast food apps. I also was supposed to receive a BOGO Basket coupon in my email upon completing my account, but I never did. I contacted support and they just told me it had been sent and to check my email, but I had checked multiple places in every possible folder it could be in including searching for the email it should have been sent from and found nothing. I use email constantly for my job, I promise I know where to look and when something is there or not. They refused to resend it or help. Not a huge deal but annoying when that was supposed to be the whole purpose of me creating a profile. That was a long time ago but I’m still annoyed about it because those Baskets are expensive lol. I love Culver’s in general though, great food! Just not the app.