Overall, it is a serviceable way to order ahead to Arby’s. It does notably lack any way to specify a pickup location in the store - forget cubside, you can’t even choose Drive-Thru. There is also no rewards program to speak of, so there’s no real incentive to use the app outside of some sparse deals that have been declining in value for sometime now. The most frustrating part is that I am constantly logged out of the Arby’s app and it even insists on two factor authentication even though nothing is saved on the app to make that worthwhile. I have to put in my card information every time I order anyway, so what benefit do I gain from being logged out every few days? Without saved payment methods or rewards to spend, bad actors have little to gain from accessing my account. The best thing that I can say about this app is that it is functional, but it is lacking some features that are standard in the industry.

I am frustrated with the Arby’s app. I just hope they care a little about the reviews coming in. It was working great when I first got it, I used it for about 3 weeks with no issues. Loved the 50% off coupon given a few weeks ago! Love the deal on the $1 sliders. I am unable to use the app anymore. It crashes EVERY time I try to go to my cart. I can’t clear the cart out. I can add items to the cart, but when I tap the cart icon the app force crashes every time. I can’t sign out of my account which I think might be a temp fix for the issue. So I have to delete and reinstall the app again, and I hope I remember my sign on information. Seriously you guys are a major fast food app you should have this figured out by now. If you could fix this issue I would give 5 stars because other than this, the app is useable and the UX isn’t bad. The weekly offers are great. I do wish there were more options such as ability to add needed sauces to order. You give them away for free inside so why can’t I have an option on the app? I also very much dislike there only being two options to get your food. Immediately or 30+ min later. I never get to the store at the right time. I always end up having to wait, sometimes 10+ minutes for my order even when I placed the order 15 minutes ago.

The app is demonstrative, and attractive, definitely gets your order in well. A few notes: The app logs you out if you don’t order for a bit. Not sure exactly how long, but I think mine was maybe a week? I’m not ordering Arby’s every day, folks, I mean honestly. Wouldn’t be a problem if it weren’t for the external login, meaning you need a website to load, and that seems to take forever, even in good signal areas. Maybe it’s to encourage frequent patronage, but the yield is not likely worth the aggravation of customers. The combos and their component parts are in separate PAGES. What? Why isn’t there an option to make any sandwich a combo? Eliminate the need for a combo page at all that way. Very confusing the first time, looking at a sandwich and wondering how I make it a combo, a big to back out and noticing the combo section, then having to search the sandwich up again. Maybe that’s to encourage you to look the menu over more, but again, not worth the aggravation and very unintuitive.