I love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customize Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app.

More than half the app doesn’t even matter. If you’re ordering ahead to have your food ready sooner, skip the app because you won’t get food any faster than if you ordered once you get to the restaurant. The restaurants don’t care and will start making your order once you check in, relegating the function of the app to just paying. It’s faster to order talking with someone at the restaurant than through the interface of the app, so that can’t be considered a reason to use the app. Really, only paying and the rewards program are the only real use. Most people already know this. Why do you think that there are so few curbside pickup spaces? The restaurant doesn’t want you to use this feature. Compare the number of curbside spaces for Whataburger and a Chick(en) filA restaurant. They have more curbside spaces at a ratio of more than 3:1 and they put out orders faster. Just scan the app for rewards and pay with some other means. Even popular drive-in restaurants that have an app make your food so it’s ready at the expected time. And curbside is the main focus of that place! Rewards are the only thing for which this app is truly useful.

I swear if one bit of data between this app and the server doesn’t make it the app just tossed up a waiting swirl and it will stay there until either 1) you close the app, or 2) the heat death of the universe(ok, so the longest I’ve waited so far has been a few instances of 10 minutes and one for 15, but still, ridiculous). This happens with an alarming amount of regularity. It typically takes 8-9 attempts to complete an order that is simply loading my saved favorites and submitting that(if I tried to actually build an order it would be more like 20 attempts, and if I’m ordering anything odd the kid’s menu that seems to just be a black hole, I’ve never gotten those menus to load). Hopefully they can program in some sort of behavior where if there’s a hiccup in the data the app just tries again like every single other app on history would do, but in the meantime I’ll just keep getting too frustrated with this one half the time and ordering from somewhere else.