I order Jimmy John’s a few times a month, mostly for delivery but sometimes pickup. My experience with the delivery side of things has not been stellar. There is no way to track the order using the app, the company just sends notifications to your mobile phone. I also had an incident where the delivery person took my order to a completely different building and luckily we were able to resolve the situation on the phone but it caused a significant delay and I’m not sure whose hands my food was in before it got to me since the delivery person left the order with building security of the other building. I feel like if there was in-app tracking, it could have prevented this situation or helped resolve it more quickly. I also don’t like that there isn’t a page for customer service in the app. It would be nice to have a way to communicate any issues or comments or compliments through the app. I also dislike that the delivery person and customer get access to each others personal mobile numbers opening them up to potential unwanted contact. There should be a separation in my opinion.

Hello my fellow jimmy gobblers. I’m Zachary from Jacksonville florida and Jimmy Johns is my favorite edible thing on the planet earth. You name the sandwich and I’ve had it multiple times. It’s hard to pick my favorite but I just love having the worst breath so I typically get the tuna Tom with extra jimmy sauce on my buns mmmmm yeah. I’ve been in rehab multiple times for over eating jimmy and my life has gone to complete financial ruin. My parents cut me off and my girlfriend left me because she found me making love to a number #12 with extra mayo (for lubification purposes). All in all I feel like my jimmy johns journey has just begun. And it can for you too. This app changed my entire outlook on life. I have the full menu Infront of me 24/7 and can have it delivered to me instantly. Some may call this reckless but I call it living life to the fullest. Take care and stay hungry.

I am a long-time order-er of JJs sándwiches using the app and I usually get Freaky Fast deliveries that are accurate and delicious. This past time though, I experienced an unusual issue that JJs as a whole company needs to address in my opinion. As part of my last order, I added a 22oz fountain drink, which I have done with no issue on previous orders from this location. However, this time around, instead of getting the correct fountain drink, I got a 12oz CAN… When I talked to the restaurant about it, they acted as if it was correct to make this swap. Indeed, according to their receipt, it makes no mention of my drink being a specific size other than “(med)”. According to the individuals at the store that I spoke to, “med” apparently means can or 16 oz…. This is an issue when a customer is paying for a larger amount of beverage and gets less for the same price. I will not be giving JJs as much business in the future because of this bungled customer experience.