Wow Resy is perhaps the most frustrating app I have to engage with on a regular basis. It’s obviously built with restaurants and not customers in mind. You can’t book multiple things in one night so if you want to do cocktails for two hours before dinner at two separate places, forget it. I shouldn’t have the have my dad create a RESY account to get around the system, just so I can do dinner and drinks with him. The sign in process is so friction heavy, why do you need to send codes to verify my email and phone number every time (and yes this is more friction filled then standard two factor). Also it doesn’t allow autofill of simple things like your email, phone number, or password for secure password apps. It also doesn’t support public facing restaurant reviews. But somehow they’ve got charging you down to a very seamless process smh. This is an example of an app that is used because most of us have no choice. Too bad it has to feel so hard to enjoy a good dinner.

On a way to a restaurant reservation made through Resy, while I was driving, I received a text message from Resy that asked me if I wanted Resy to silence my phone while I was dining. Outrage by the implication that Resy would presume to deactivate my phone — after the only thing I did was given them my number — and because I was driving, I ignored it. While waiting to be seated I checked my phone and discovered that it had, in fact, been turned off. I’m a physical on call, and also I have an important reason to keep the line open for an urgent family situation. I’m outraged by the fact that Resy falsely believes that they hav a right to intrude in a unauthorized manner into my private cell phone. I’m also outraged by the fact that Resy has not reached out to me to issue an apology. What have we come to when a third party can legally enter an alter someone’s cell phone? I plan to escalate this in order to find if what Resy as done is legal. And, if it is I will work to change the law. And, if it isn’t I will consider charges. Seriously, Resy. How Dare you?

Garbage app until they fix and police account holders that are clearly profiting off of free reservation spots for some of the hottest restaurants in NYC and beyond. There is an entire website and ecosystem dedicated to after market reservations for places in NYC like Charles Prime or Double Chicken. The restaurants get their reservations no matter what and I do not blame them for using a system like Resy. I do blame the 3rd party Resy for not doing more to curb the plague of reservation resellers on their platform that are stealing and profiting off of all of this and leaving normal folks like me completely screwed, and thus forced to give in to paying for these desirable reservation slots if we become that desperate and frustrated. I refuse to believe all reservation time slots are completely full in less than 30 seconds after the day opens for reserving. This is clearly the workings of bots and what you see rampant on similar sites for concerts or product releases. I implore you, Resy, to do better and take accountability in these clear loopholes that are degrading the UX of your platform.