The app looks nice, and it’s easy to use, but you are far better off just ordering at the drive-thru window or in-store. I just downloaded the app. I ordered one regular chicken sandwich, the app told me my order was ready for pick-up, I pulled up to the drive-thru and told them I had a mobile order. They then proceeded to ask me to “pull forward” (those dreaded words). From that point I watched several cars behind me place their orders, receive them, and drive away. When the team member finally brought out my sandwich, I politely asked if it was more inconvenient for them for me to use the app. She basically said yes; she told me several people have had the same problem/complaint that I did. They only upside to the app is that it sometimes offers deals you can’t get in-store. But if you just want want to order some chicken and be on your way, you are FAR better off to delete the app and just order at the restaurant. You will get your food MUCH faster that way.

Make sure to enter the correct location or they will make excuses to not give you a refund! Better to go out of your way to the location you accidentally placed the order rather than try to cancel it and get a refund. For one thing the app is independent of the stores so it isn’t in the hands of the store to give you a refund. If you do attempt a refund you are put on hold a good long time, struggle to understand the foreigner taking your information to be transferred, put on hold all over again and repeat ALL the info you just gave to the first foreigner. After all that to be told sorry the window of time to get a refund is closed! Maybe it wouldn’t be if I hadn’t been on hold for 25 minutes! Now I’m supposed to wait for someone to contact me who has the authority to issue a refund! What a crock! I’m sure they won’t call! Guess I will file a dispute with my credit card company. Not going to give this stupid app my money for no service and wasting my time! All for a simple oversight that should be easily rectified! Place your order the old fashion way, I’m going to from now on.

what are KFC at 9900 block of E. Washington St. in Indianapolis the chicken was raw. The skin was uncooked and most of it missing missing. I was so hungry I returned to the store to see if I can get the chicken replaced and it was replaced with what looked like normal chicken. However, when I got home I realized it was only brown on the top part and it was sitting in so much grease. It was an edible the chicken look like it had been refried and I was short a piece of chicken and the replacement This has got to be the worst KFC ever I can’t believe when I went to return the chicken I was advised it’s delivery only after stressing that my chicken wasn’t done the young lady was happy to let me trade it off. However, when I got home, this chicken was just the same undone, greasy and an not edible I would’ve returned and requested my money back however, they close at 11 and it was about a 15 minute drive maybe 20 to get back to the store KFC if you have a hard at all if you want your customers to come back please replace my mail. My name is Antoinette and I’m gonna unsatisfied customer. Thank you so much.