This review is only for the app, not the cookies. The live updates related to delivery are completely unreliable and frustrating. For over an hour my delivery time can be listed as “10 minutes”, with some fluctuations from 8-14 minutes. For over an hour! My delivery time keeps changing, the app says delivery would be in 10 minutes though the status indicator was that the order was still in queue, then in preparation. It shows the deliver my car halfway to my address but still shows “in preparation”. I don’t mind waiting over an hour for my cookies if that’s when you say it’s going to be. But the app times and updates are completely misleading. I also live in a high rise building and about 60% of the time they deliver directly to my door, another 40% they deliver it without any notifications at all other than that the delivery time disappears. And they just leave them in the lobby. So basically I’m watching the app on and off for over an hour to see when my cookies are arriving, then going down to the lobby hoping they’re there. Please fix this. I really enjoy your cookies and am very grateful that you offer delivery, but this process needs improvement!

I am not a sweets eater but when my nephew brought up this place and I said sure let’s try it and it was when they had the churro cookie for the week and I do love me some churros and let me tell you I fell in love with this place . Me and my nephew await the cookies to release on Monday and we take them home and cut them up so all the family is able to sample these delicious cookies . The only down fall is there is always a chocolate chip cookie and I do like chocolate chip but it’s not a go to for me . They are very light with the toppings on the cookies and could have more on them like the advertisements show . I will continue to get these cookies to sample and then we rate which ones we like the best it’s a fun thing and a cherished moment for me when I am able to hang with my nephew and eat these cookies ! BRING BACK THE CHURRO COOKIE! I love these cookies and will keep purchasing them as long as they continue with different flavors . Crumbl is so far my top contender when I am ready to eat some heavenly cookies .

…but a little buggy. It’s easy to place orders, check the flavors of the week, etc. It’s visually appealing and nicely designed. It is a little lacking in intuitiveness navigating to different sections/departments of the menu though. My main issue is that the app never works when I check “I’m here” at the store. No biggie, but annoying. I’ve also gotten errors on multiple occasions when trying to submit reviews for crumbs. And I wish it would prompt me like 20mins after my purchase rather than immediately. Even if I ate cookies in my car, I couldn’t write a review so quickly. Give me a min to actually try a cookie! As it is, I see the notification but often forget to come back to review because the invitation/notification isn’t timely. It would be better to maybe get an immediate reminder “how do your cookies look?! Take a pic!” And then half an hour later, “how was your visit? Rate your cookies…” If I remember, it’s always after I’ve cut the cookies after I get home and usually my husband has already stolen a bite. But I can’t review anything before they’ve been tasted.