The app and web version are broken most of the time, and there is no “fan support” customer service. If you are lucky enough to call when they are taking calls, they will claim to put you in a callback queue that never calls back. Most of the rest of “business hours” the line just hangs up on you. As far as what doesn’t work: app makes you log in every time you open it. If your venue has no wifi there is no way to access your tickets. Transferring tickets is broken and just gives an error instead of transferring - so much for “each ticket can be transferred 3 time.”

First off, ticket spicket was a great app. Since switching over to hometown, my information will not save. When i try to sign in under my email, and then add my number, i get an error stating that number is already used. If i try to sign in under my number and add my email, it says my email is already used. Neither way of signing in brings up my personal info. Ive tried to call their contact number, and after waiting in the que for 18 minutes and 6 minutes respectively, both of my calls were disconnected (and per their automated system, i did call during their business hours). If someone can help me get the app to function properly, I’d be happy to update my rating.

The schools in our area used the GoFan app. It’s super easy. You bought a ticket. You could use ApplePay easily and then most importantly you could easily transfer a ticket to anyone as long as they had a phone. This app requires way too many steps with inconsistent functionality. The one star is heavily because the process to transfer a ticket is horrible. A person has to set up an account to use a ticket which is a huge pain for kids and last minute ticket transfers. I’m assuming schools are changing to it because they are getting a better deal but it’s not worth it. Study GoFan and improve your app. They got it right.