This app starts off ok, then I upgraded to the “VIP” level then things went down hill from there. The app picks up the noises from my fan as snoring. Then when I upgraded to a new phone the app has stopped working and I can’t get back to the vip side that I have paid for. So I reached out to customer support. I get a message back that is can take up to 3 business day. A week and a half later I was told the issue has been resolved. In fact it was not. So I messaged back with screenshots to let them know this has not been resolved. And still a month later this is still not fixed and no one has replied to my email. Do not waste your time or money on this app once the company has their money they don’t care and won’t resolve an issue *** update tech support I have emailed that email address several time about this issue it is still unresolved fix it or issue a refund please if I could give this app less than 1 star I would please don’t waste you time or money on this app a month and a half later still no reply from this company ** update still no word from this company and the app still doesn’t work and no update about fixing the vip status I paid for. Still not working and yes I’ve sent multiple emails and nothing back for this company DONT WASTE YOUR MONEY

If you tap a icon you accidently start a sleep. You have to go through the whole process start a sleep then have to manually quit the sleep. NO BACK BOTTONS OR CANCEL ON THE FIRST SCEEN. HAVE TO GO THRU IT ALL TO SLEEP THEN QUIT. Also hard to find what you want to find. I set it for a nap yet didn’t know where to find the results to many things on screens NEED MORE ORGANIZATION, DROP DOWN MENUS,BACK BUTTONS AND CANCEL BUTTONS. NEED APP OVERHAUL. Please add info button, WHAT AM I PAYING FOR THE SERVICE NO INFO JUST KNOW THEY SIGNED ME UP OR THEY TELL YOU BEFORE THE INTRO PERIOD UP. ….. my sleep notes inadequate No way to add in the category before I go to sleep I’m watching tv no icon …. I’m retired I have to tap DAY OFF …. PLUS I have a pacemaker cardiac arrhythmias no mention of pain or a category other then restless leg. Severe Arthritis pain both knees and back. That CAUSES either HARD TO FALL ASLEEP or I WAKE DUE TO SEVERE PAIN. LOVE THE CONCEPT …… not sure if I’ll continue unable to add notes with the snoring or they don’t tell you which clip is the apnea clip. Clips for teeth grinding sounds like snoring. No labels everything sounds like snoring HOW MUCH IS THIS APP I COULD NOT FIND IT ANYWHERE. I KNOW ITS a lot TO ASK, BUT MAKE IT EASIER TO NAVIGATE and find things too much with th book reading.

I got the free trial to see if this could help with my bad sleeping habits and track what I do but it would tell me the wrong thing like my dog barking is a fart. So I didn’t find it useful and used it 2 times after 2 nights I stopped using it and forgot to cancel the subscription! I can be very forgetful but I cancelled it once it charged me. I did not intend to continue using the app and I tried contacting Apple for a refund but was told I wasn’t eligible for a refund and asked them to review again but was told they had certain restrictions that they couldn’t tell me to give me my money back. I contacted the actual company by email and no respond over 1 week and I emailed them again and no respond ever! What’s the reason I can’t get a refund on an app I didn’t find useful and did not even use at all ever after it renewed. which was not done intentionally. I would like a refund please. I can not afford to have payed 65 dollars for this. And not ever use the money this seems like basic robbery!! No rude intentions just want my money. Update: I contacted Apple they still couldn’t give me a refund and contacted them personally but no respond in over 2 weeks from them I don’t understand why it’s not possible to refund this charge that I did not want to renew !! Totally regret getting this !!