Poorly designed and provides little useable information. Recent studies have shown the largest health care companies such as Aetna have grown to a size that makes them too big to fail as in no one in health care can compete with them. I have some of the best insurance money can be as I work a great union job. I used to go to a family pharmacy in my home town but aetna bought cvs and decided to make routine things such as a vaccine a medical benefit and not a pharmacy benefit. Why would they do that? Well most pharmacy’s and especially the small ones do not have the ability to bill medically, it requires an entirely different and expensive system. Ao Aetna forcefully picked the pharmacy i have to use and it just so happens to be theirs. I live in a rural area so I have to drive over a half hour to the closest CVS. This is just one small instance, but yeah if you’re asking my opinion on rating anything related to the for profit healthcare industry that we have in the U.S. that provides worse care for an astronomically higher cost, then it’s going to be one star. Would not recommend, I hope you’re whole company is outlawed one day.

I had sepsis and was in the hospital with the flu and Covid on oxygen when I decided to switch to Aetna for a better health plan. I called and asked for the Aetna Elite PPO plan asked with the plan that included comprehensive deluxe dental plan for $30/monthly to be added to my plan. I am disabled and was on oxygen at the time I spoke to the agent to change my plan. The representative never added the extra dental to my plan and this was their incompetency and mistake. I now have pain in my mouth and no extra dental coverage because they refuse to add it on and are making me wait until October 2024! That’s 6 months from now. I am so disappointed that they feel it is acceptable to leave a member and patient in pain and will not help by adding this deluxe dental plan and claim although I requested the add on April 15th they cannot accommodate me because I had 1 month from March 1st when the insurance coverage with Aetna began. Disgusting treatment to me as a patient who is trying to avoid further medical issues and take care of my teeth. I am leaving this Aetna insurance.

I am a diabetic and had all just about in control using Tresiba and Mounjaro. It was a hard road suffering through Trulicity and Ozempic before finally having Mounjaro do well with my body. Had brought my A1C from 11 to 7.9 and changed to Aetna from another insurance. I had no idea that an insurance company would decide it just dd not like what I was taking. After so months of steady improvement, Aetna decided it did not want me on Mounjaro citing I had to take four of the five they requested first. I explained this was the third of the five that they were asking for though my body at 6 months of Mounjaro was doing great. Why switch something that is working? Long story short, they would not cover my medicine and then declined the one they said I had to take. Three months of fighting them and yes my A1C is climbing up again and I feel really bad. The only thing I can see here is their dollar was more important then their member. When do insurance companies now tell doctors what they need to prescribe to their patient?