I recently got one of their photo frame. During the installation I faces some issue and had to contact the customer care. The person help me was Joe. I was really amazed by the help he provided and how quickly they solved the issue. I would definitely recommend the App and their Frames.

My first Nixplay frame, didn't work. It was a gift. I promptly chatted with Nixplay associates by chat on their website. I did what they said to do, and it still didn't work. They moved my conversation to email, giving me a more personal experience with their help. They ended up giving me a new frame. They appreciated I tried to respond to them fast. They were very easy and fast to work with. They are very professional. I am so glad it ended so happily, with the new frame.

I am tech challenged. I haven't used my frame, except the original setup about 2 years ago. Evidently, it was offline and I couldn't find the remote. (I had even forgotten it came with one.) I used the Chat service. Martin resolved my issue in just a few minutes. Easy peasy and I have another remote being shipped to me. Thank you, Martin!